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ComplaintsforTownsend Home Improvements
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My home suffered hail damage and I filed a claim through the Farmers Bureau. Because my house was purchased through a USDA program, when the repairs were finally approved the funds were to be paid in increments, with vouchers. I received the first voucher and contacted Townsend to perform work. He agreed to the increment payments. I had to cash the check, which required going to the bank and signing it over to them (Townsend - they signed too) and then getting the cash, $4520. Once I gave them the cash, they told me they were ordering supplies and would have everything sent to my house so they could start work. This was in Mid-February. As of today, the have not done anything. I am able to get Townsend's brother on the phone but can get a hold of Billy Townsend (owner). At this point I want all the money returned so that I can hire another company to repair my house.Initial Complaint
03/21/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired Billy T******* with Townsend Home Improvements to do some work on my porch, roof and install three windows. I paid Billy a combination of money plus my Nissan car and a pellet gun. All told, around $7,000. Danny put up a firewall on the porch and did some painting as well as installed the windows. He has not fixed the roof, I have three leaks and one area is leaking in my living room. He did not put back the molding in my living room and bedroom. He did not finish the floor on the porch. Billy will not call me back. I would like him to come fix the roof, finish the porch and put back the molding.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.