ComplaintsforGolf Cars of Canton

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Golf cart isnt registered with club car and they voided the factory warranty without letting me know.

• Initial Complaint

  03/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I started the following series of transactions with Golf Carts of Canton. In May of 2022 we purchased our first golf cart with Golf Carts of Canton. The sales associate was ***************. The first transaction was a ****** 2019 used golf cart . Same day it was delivered our family went on our first drive. As we were coming home the cart beeped and shut down. We immediately called the dealership and they came the same day and picked it up. At first they said it was the battery. But the technician couldnt pin point the issue. We then talked to the manager ****. Which during all of this I have found him to be rude and condescending to me . His solution was to give us a loaner. So a gas golf cart that was traded in the shop that day was delivered. We soon decided to have them pick up the loaner and stop the transaction. A couple months went by and in December for Xmas my husband and I decided to try again. We purchased a brand new 2022 club car that would have a 3 year warranty. ************ purchase again with ***************. A service technician delivered it to our house . The next day we used it and as soon as it hit a steep hill it beeped and shut down on the hill . Again the nightmare continued. We contacted Golf Carts of Canton. Their explanation they thought it needed a software update but then later they came back and said it was two bad batteries. It was so frustrating, why would you deliver a brand new cart with bad batteries? They exchanged this cart with another club car . We have only driven this car a handful of times and could only bring the battery to a 60 percent charge. It fails again on steep hills. So once again we called Golf Carts of Canton. They have had it for a week and have now told us they have put a new motor in it . With all that has happened we speculate if that is true. I dont understand how Golf Carts of Canton are selling brand new golf cars that have these major issues. They assured us that an electric cart could handle steep hills . I spoke to **** the manger . He said if Im unhappy he will fix it and I can sell it on the side perhaps with a loss . My husband and I feel the right solution would be to put us in a new gas cart even though louder would be able to go up steep hills . We no longer have confidence in electric carts especially if there are steep hills involved . If **** wants to sell it with no loss to us we are open to that also. Sincerely, *************************

  Business response

  11/27/2023

  Please excuse the late response, as I never received a notice regarding this complaint. We did everything possible to and was always willing to help Mr. and ******************. As far as the first transaction went with a preowned cart, we were talking with her and trying to resolve her issue, she then stopped payment on her check that she had written to purchase the cart. The manager did tell her he would not do business with someone that stopped payment on funds. We tried to resolve that issue with no hard feelings and move on. When she came in and bought a second cart and it had issues, which were out of our control, we worked with her to fix the cart under warranty and when she was not satisfied, we swapped her to a totally new cart. The customer had new concerns and we sent multiple techs out to look at the cart and drive it with the customer. When the issue was duplicated by the tech, the motor was replaced under warranty and no cost to the customer. Any time there has been an issue, we went out and addressed it immediately. Unfortunately, anytime you are dealing with motors and electrical items there can be issues from the factory which is out of a dealer's control. All the dealers can do is get it repaired under warranty when it is a new cart. The customer was satisfied with the repairs as far as we knew. We have not had any more complaints from the customer after the new motor was installed. We appreciate that Mr. and ******************* has hung in there with us while we worked to satisfy them and get their cart fixed. 

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