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Find a Location

Premier Indoor Comfort Systems, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPremier Indoor Comfort Systems, LLC

    Heating and Air Conditioning
    Multi Location Business

    Additional business information

    Believed to be out of business:
    According to information in BBB files, it appears that this business is no longer in business.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.25/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Premier Indoor Comfort Systems, LLC provides HVAC Services

    Products & Services

    HVAC Services

    Business Details

    This is a multi-location business.

    Find a Location

    Premier Indoor Comfort Systems, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      391 Marietta Rd, Canton, GA 30114-3724
      BBB File Opened:
      1/23/2001
      Business Started:
      7/1/1999
      Business Incorporated:
      7/21/1999
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      By Appt. Only
      T:
      By Appt. Only
      W:
      By Appt. Only
      Th:
      By Appt. Only
      F:
      By Appt. Only
      Sa:
      By Appt. Only
      Su:
      By Appt. Only
      Business Management
      • Mr. Stephen Samson, CEO
      • Ms. Anna Marie Rankin, Coordinator
      • John Stezzi
      Contact Information

      Principal

      • Mr. Stephen Samson, CEO

      Customer Contact

      • Mr. Stephen Samson, CEO
      Additional Contact Information

      Fax Numbers

      • (770) 345-9708
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      BBB unable to locate business
      For the past three plus years, I have scheduled routine maintenance for my residential HVAC unit. Two years ago I experience a leak from my AC cooling unit. Included in the yearly plan, unexpected system failure can be triage by Premier Indoor Comfort Systems for a fee. In each instance Premier Indoor Comfort Systems sent a AC repair person to find a source to repair the leak. Every diagnostic of the leak, costly service repair was recommended to repair the leak. After each repair was paid and completed the leak remained. July 5 Premier Indoor Comfort Systems was contacted again. An authorized AC repair person was sent out and stated that there was no system failure but my drip pan was cracked. This was not shown to me as the consumer. Again another costly service repair was recommended to fix this on-going leak in addition to quoting other recommended costly fixes that equated to over $2k. After this visit, I was able to receive a second inspection that recommend a quick fix of a $5.00 plug to close the the condenser tank area.

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Tia C

      1 star

      05/01/2024

      I have been trying to get an invoice rewritten for several days to give a break down of what needs to be done to my unit to get it repaired. I have called several times with no response back and the temperatures outside are steadily increasing. I felt this was a simple request especially since I shelled out money for an emergency call. It seems after they got that initial money nothing else was important. I am beyond frustrated by the customer service and being left to suffer.

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

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