ComplaintsforPremier Indoor Comfort Systems, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
For the past three plus years, I have scheduled routine maintenance for my residential HVAC unit. Two years ago I experience a leak from my AC cooling unit. Included in the yearly plan, unexpected system failure can be triage by Premier Indoor Comfort Systems for a fee. In each instance Premier Indoor Comfort Systems sent a AC repair person to find a source to repair the leak. Every diagnostic of the leak, costly service repair was recommended to repair the leak. After each repair was paid and completed the leak remained. July 5 Premier Indoor Comfort Systems was contacted again. An authorized AC repair person was sent out and stated that there was no system failure but my drip pan was cracked. This was not shown to me as the consumer. Again another costly service repair was recommended to fix this on-going leak in addition to quoting other recommended costly fixes that equated to over $2k. After this visit, I was able to receive a second inspection that recommend a quick fix of a $5.00 plug to close the the condenser tank area.Initial Complaint
07/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I purchased an entire HVAC system in September 2019 for nearly $9,000 that has never worked properly. After acknowledging problems with the initial install and extending my warranty several times, the company came and replaced a zone board that was apparently causing issues. That did not solve the problem. The company was again notified multiple times that the system was not cooling properly. They then claimed the motherboard was malfunctioning which was supposedly entirely coincidental. They replaced the motherboard and the system yet again began having issues. I can only run one zone at a time and hope for the best. My home cannot cool properly. They came out as recently as last year and claimed my Freon was low (something that should NOT happen unless I have an Freon leak). They added ***** but refused to do any more troubleshooting, claiming I would have to pay $500 for a test to see if there was a Freon leak or not. Fast forward to this year and the system STILL is not cooling. I cannot get my home below 83 degrees and it is 77 degrees outside. I have been living with a malfunctioning HVAC unit for nearly 5 years and the company refuses to fix the problem - they now claim my unit is no longer under warranty. I have never experienced such incompetence and bad faith with any appliance or home service in my life. I want this company to provide me with a refund or install a PROPERLY WORKING system in my home. I am literally at my wits end. I refuse to pay them to come out yet again to fix a new system that THEY installed that has NEVER worked since DAY ONE.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
391 Marietta Rd
Canton, GA 30114-3724
Business hours
Today,By Appt. Only
| MMonday | By Appt. Only |
|---|---|
| TTuesday | By Appt. Only |
| WWednesday | By Appt. Only |
| ThThursday | By Appt. Only |
| FFriday | By Appt. Only |
| SaSaturday | By Appt. Only |
| SuSunday | By Appt. Only |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.