ComplaintsforAmerican Health Imaging of Canton, L.L.C.

• Initial Complaint

  07/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I went to American Health Imaging on March 16, 2023 for an *** with contrast (dye). When I arrived, I paid $446.67 upfront as a "co-pay".The company then submitted two claims. One for the injection of contrast (dye) and another for the *** joint extremity with dye. The claim for just the injection was denied by my insurance company because the other claim with the *** includes the dye. The claim for the injection is a duplicate. I have called the company many times and my insurance company (BCBS) has called twice. I called on April 18, April 24, May 9, May 23, June 5, and July 19. My insurance company called on May 23 and again on June 5. After the 2 calls from the insurance company, American Health Imaging stated they would review the claims. The company has not tried to resubmit the claim or make any attempt to clear up the duplication. The $446 I paid at the time of service has been applied to the claim for the injection of contrast, which is the duplicate claim. I acknowledge and agree I owe $70. 12 for the ***, but they have the $446 that could be applied to the $70. My husband had the same procedure a few months prior and had the same issue, but his was resolved with one phone call.

  Business response

  07/26/2023

  American Health Imaging is committed to our patients privacy and to complying with all applicable law pertaining to patient privacy, including the Health Insurance Portability and Accountability Act (HIPAA).  As a result,we are not able to specifically address the Complaint in this public forum.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.

  Customer response

  07/26/2023

   
  Complaint: 20346722
  
  I am rejecting this response because:
  I have already tried to resolve the issue with the company and I have left messages for supervisors who have never called me back. What am I to do?
  Sincerely,
  
  *************************

  Business response

  08/02/2023

  As previously stated, American Health Imaging is not able to specifically address the Complaint in this public forum due to privacy laws.  While we cannot comment directly on patient communications or care, please know that any patient concern related to billing and collections is addressed directly with the patient.  Patients are also encouraged to call the billing department, and may request to speak to a patient experience supervisor.  In addition, we offer a compliance hotline at www.usrs-feedback.com.

  Customer response

  08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  They have recently found the error with the billing and it is resolved. 
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩