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ComplaintsforAll American Landscapes and Stone
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In October/November 2020, ******************* and the team at All American Landscape and Stone built and installed various landscaping and drainage solutions in our backyard, including a new deck, patio, and retaining wall. The total cost was $34,930 and the work included a 5 year warranty on all hardscape, structural or building. The retaining wall began leaking water in 2021, and the leaks have been getting worse - allowing mud to also flood through to the patio and making the area underneath the deck unusable. This was the exact opposite outcome we asked for - because utilizing the space underneath our deck was the purpose of the entire engagement with All American Landscape and Stone.We have been attempting to contact **** the team since May of 2022 - we have called, emailed, texted and have yet to hear back.We are seeking for the company to honor its warranty and fix the retaining wall, or pay for us to hire another contractor to fix All American Landscape and Stone's prior work.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.