![](https://m.bbb.org/prod/ProfileImages/e4fb0057-fd97-4c39-bcf0-12a4bc1c15ae.jpeg?tx=w_150)
Customer ReviewsforMerodynamic Pools, Inc.
8 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from scott m
5 stars05/16/2024
They were amazing from the first meeting. They explained how everything would go and kept to their word. The installation was so quick and perfect. I would recommend them to anyone who needs pool service We had three companies come out and quote the liner replacement and they were the only ones that talked us through all the steps. The final product is amazing we are so happy. Pool looks brand new. Thank youMerodynamic Pools, Inc. Response
05/17/2024
Thank you for your kind words. We were blessed to work for you. Call us for any future needs, God bless.Review from Jane B
5 stars04/30/2024
I was very fortunate to find Merodynamic Pools as another option for our replacement of our vinyl liner for our inground pool. Located in the ******************, there is very little choice and the first company was not only inconsistent with information and pricing, they would only warrant the installation for three months. As soon as I spoke with owner ***** at MD Pools, I knew we would be in professional hands and treated fairly and honestly. It's always great to be right! :) The installers were friendly, efficient, and extremely professional. It was apparent they knew exactly what they were doing. The new liner was installed on the day it was scheduled. There was not a drop of debris left behind and they returned the next day on very short notice to pull the vacuums and we were able to have our water company complete the fill of the pool. I am beyond pleased with MD Pools and heartily recommend this company. It's far and few in these times that I can write such a complimentary review.Merodynamic Pools, Inc. Response
05/01/2024
Thank you for your kind words and the opportunity to work on your pool. All of us were blessed. Have a great summer.Review from Joseph R
5 stars04/29/2024
After meeting with a half dozen pool contractors and not feeling 100% confident with any of them a friend referred us to Mero ******************** in ******. We researched their websites and liked what we saw enough to set up a meeting to learn more. *****************, the owner came to our home, inspected the site, measured and began to make suggestions with our best interests in mind. What impressed us most was the high level of knowledge and passion **** displayed about constructing pools! From **** to everyone else we came in contact with there was an obvious sense that doing things right is the only way. Throughout the pool construction the line of communication was continuous and **** was accessible every time I contacted him. Needless to say Mero Dynamic Pools build us the pool we dreamed of and can enjoy for many years to come, thanks to all that made it possible!Merodynamic Pools, Inc. Response
05/01/2024
Thank you again, Mr. and ***************. We appreciate your choice in using us so much Your pool looks beautiful!
Thank you for all of us at Merodynamic Pools
Review from Maryori V
1 star04/25/2024
I placed order back on April 5 and they cancelled my template twice then they said that will have pool have liner between 2-3 weeks. I called a week ago to check liner status (Thursday 4/18) and they said it got arrived. They said that wanted to get install on Friday or Saturday. I was not able to do it those days so I was supposed to schedule a week later 4/25. I sent text one day before just to check time of arrival they said 9 am. I received a text today Thursday and they said pool liner it did not arrived. Spoke with owner to really understand the situation and started to scream at me and said because I was calling I will get pool liner install in one or 2 months.I understand that they cannot control shipment but they can control information provided it to their customers. Worst customer service ever! Dont buy thereMerodynamic Pools, Inc. Response
04/26/2024
First of all, we are finding ourself in a very unfamiliar scenario in having to respond to a negative review. We would like to ask any potential clients to reference our thousands of 5 star reviews. We feel that this one was definitely unwarranted. ***** is peak swimming pool season and during this time most companies take 4-6 weeks to have a liner made and delivered. Because of the immense volume of orders that we place annually, our liner manufacturer asks us to tell our clients this time of year 2-3 weeks for delivery of a pool liner. 2-3 weeks is what we told this client for her liner to be shipped from manufacturing. We then tell our clients, once it arrives, we will check the weather and choose an install date. She called last week to inquire about her liner. I told her that I would check and get back to her. I then checked with our office and asked if a Maryori ********* liner had been delivered and was told yes. I called her to tell her it arrived and to schedule the installation. Turns out, our office mistakenly told me that a ****** ****** liner had arrived. This clients name is similar. Thus the mixup. We called and texted her the next morning at 7:00 a.m. on the installation day to tell her about the mixup. She did not respond. Approximately an hour later she started to correspond. I listened to this entire conversation. It was perfectly handled by our rep with carefulness, respect and in an extremely apologetic manner. It just was not what she wanted to hear. She became irate, disrespectful, condescending and hung up on our rep. *** rep never screamed at her, not for one second. This has been fabricated to try and justify her condescending behavior. We never know what is really bothering someone or what is really is going on but it seemed hard to believe that this situation could make someone treat another human being like she talked to our rep. ***** she hung up we tried calling her back twice to no avail. Shortly after this, her husband called to inquire what happened? I also listened to this conversation. He completely understood and was very nice. Most importantly, her liner was shipped Thursday the 25th which maintained our 2-3 week integrity. We have not worked for her yet and for her to tell people not to buy from us and that we have the worst customer service was completely unjust for a minor and correctable miscommunication mistake. We even offered her a discount while talking to her husband for the mixup to show our sincere sympathy for our mistake. Remember that nobody is perfect and everybody will make a mistake. This was not a life or death matter. It was repairable. Everyday we try our best and try to be like God intends us to be. It's sad when our efforts and kindness are not appreciated and a simple mistake can be used against us.Review from John P
5 stars03/05/2024
We had a Merodynamic salt water pool 18x36 built in 2019. We have had no problems with the pool, concrete pad, or equipment. It is a quality built pool and we have enjoyed it a lot. The cover and diving board we got with the pool was well worth there cost. The cover is very strong and was installed with a good fit allowing us to cover and close the pool and kind of forget about it in the off season. Overall very happy with the work that was done. I would use them again and recommend to others.Review from Mark B
5 stars12/28/2023
We called ***** and **** after reading all of their 5 star reviews, and they were AMAZING. Every single Merodynamic employee involved in our pool process was kind, helpful, professional, hard working, and always showed up exactly when they said they would - and cleaned up every day as well! After only a month, our finished pool is GORGEOUS. Our kids got to swim on Christmas Eve because **** and ***** made their Christmas wish of a pool come true. Thank you Merodynamic Pools *****Merodynamic Pools, Inc. Response
12/30/2023
Thanks for the kind review ***************
All of us were blessed to work for you. Thanks again for choosing us.
Merodynamic Pools, Inc. Response
12/30/2023
There is a typo. I was looking at two different reviews and I accidentally typed and thanked the name ******* instead of thanking **** For this review. Its not giving me the ability to edit so please make the correction on our response. Thanks again and have a blessed day *****Review from Chris H
5 stars10/05/2023
Who would have know your back yard could change so much in just 20 days. Hats off to Merodynamic Pools **** great job. These guys are knowledgeable, respectful, clean, trustworthy, and did I mention they are fast call them for your pool needMerodynamic Pools, Inc. Response
10/06/2023
Thanks for your kind words. Blessed to work for you ! All of us at Merodynamic PoolsReview from Scott M
5 stars10/05/2023
If your a looking for a pool company this is the one! We needed a new pool liner after only six seasons. The original liner was not measured properly and eventually developed a tear. **** and his team remeasured and ordered a new liner. Its an excellent fit. My pool is a complicated one, wedding cake steps, sundeck and peanut shaped. Not an easy task. I could see the experience that this company has. They had many techniques and procedures that obviously work. The teams that accomplished the work were always polite, professional and neat. No comparison to other company's that we have used. I will be using this company for any pool needs from now on.Merodynamic Pools, Inc. Response
10/06/2023
Thanks for choosing our team. We were all blessed to work for you!Merodynamic Pools, Inc. Response
10/06/2023
Thanks for choosing our team. We were all blessed to work for you!
Customer Review Rating
Average of 8 Customer Reviews
Contact Information
2793 Reinhardt College Pkwy
Canton, GA 30114
Business hours
Today,By Appt. Only
MMonday | By Appt. Only |
---|---|
TTuesday | By Appt. Only |
WWednesday | By Appt. Only |
ThThursday | By Appt. Only |
FFriday | By Appt. Only |
SaSaturday | By Appt. Only |
SuSunday | By Appt. Only |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.