ComplaintsforProfinish of West Georgia
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Complaint Details
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Initial Complaint
05/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had Pro-Finish remove some trees in my backyard and grind the stumps because I wanted to plant grass and put up a fence. Once the job was done I realized that it needed to be smoothed out and possibly more top soil. So I spoke to ******* and told him again what my goal was and he advised me to get 3-4 loads of dirt and and get it spread out across the back yard to plant grass. I then asked if he can do the job based off of what I wanted done in order to get the yard prepared to plant grass. So ******* gave me a price of $650 to spread the fill dirt. When the guys finished the job I did tell them I wasn't happy about the way the dirt was smoothed out and they got ******* on the phone. He voiced that the yard needs to be racked before I plant seeds. I told him that I wanted it smoothed out a lot more. He said he would stop by the property and take a look. He never came by and texted me that if he was to do any more work he would charge me. I explained to him from the beginning what I wanted and he failed to do what I wanted. I asked him if I paid him $660.00 to spread out 4 load of dirt would I have to pay him extra to smooth it out??? I feel he is nickel & diming me at this point. I paid this guy over $6k and he doesn't have the decency to fix it and call me instead of texting me. I want him to fix it or return my funds. I also had 3 other companies come look at the backyard to plant grass and they all voiced that the job is incomplete and should have been smoothed out a lot more. The works also let a lot of the dirt on the side of my house where the dirt was dumped. The guys should have smoothed it out more on the side of my house as well. They would have to smooth the yard out in order to plant grass and I got several quotes ranging from $600-$700.00. I want my $650.00 returned or fix it according to what I wanted.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.