ComplaintsforAmerican Campfire Revival
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Complaint Details
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Initial Complaint
01/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on 11/25/2021. The order was significantly delayed in shipping - until I contacted them to ask why it was delayed. They responded within 24hrs and immediately sent the order. When it arrived, the entire order contained $241 worth of the wrong sized apparel. I again contacted the company. After multiple attempts, they finally responded saying they would send replacements that day. That was over a week ago and, again, they will not respond to my inquiries about the replacement order. This company needs to either send the correct sizes or refund my money immediately. There is no excuse for their lack of communication.Customer response
01/25/2022
From: ************************** <**************************>
Sent: Tuesday, January 25, 2022 8:49 AM
To: ******************* <***********************************************>
Subject: Complaint #********Thank you. *********** finally sent most of the correct replacement items late last week.
*******************
Initial Complaint
11/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction: 10/4/2021 Amount of Money paid: $53 What was to be provided: American Campfire Revival Camouflage Hoodie Nature of Complaint: Originally received wrong item. Have not received correct item yet.Did the business try to resolve?: Yes, I was assured twice correct item would be sent to me Order No. ***** Tracking Number: ************************** Placed on Oct 4, 2021
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.