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          Find a Location

          ServeCo North America has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • ServeCo North America

              19 Smiley Ingram Rd SE Cartersville, GA 30121-8134

              BBB Accredited Business

            • ServeCo North America

              5 - 740 Huronia Rd Barrie, ON L4N 6C6

            Business ProfileServeCo North America

            Extended Warranty Contract Service Companies
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Before filing a complaint through the BBB, ServeCo North America encourages you to contact their Customer Experience team to personally handle your inquiry. The CX team can be reached directly at (877-318-1433) or [email protected]. Your feedback is valuable to us. Thank you.

            See all additional business information

            Contact Information

            19 Smiley Ingram Rd SE

            Cartersville, GA 30121-8134

            Visit Website
            Email this Business
            (888) 818-3229

            Business hours

            10:00 AM - 2:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            10:00 AM - 2:00 PM
            Closed

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            Get a Quote

            Customer Reviews

            3.58/5

            Average of 320 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            266 complaints closed in last 3 years

            117 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/16/2019

            Years in Business: 35

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            With a heritage of 34 years in these and related industries, ServeCo has the products, experience and scope to help manufacturers, retailers, and service providers expand their businesses and profits while building customer loyalty.

            Products & Services

            ServeCo North America offers the following services:

            Furniture Assembly Service, Furniture Cleaning, Furniture Repair This company offers furniture protection products

            Business Details

            This is a multi-location business.

            Find a Location

            ServeCo North America has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • ServeCo North America

                19 Smiley Ingram Rd SE Cartersville, GA 30121-8134

                BBB Accredited Business

              • ServeCo North America

                5 - 740 Huronia Rd Barrie, ON L4N 6C6

              Headquarters
              19 Smiley Ingram Rd SE, Cartersville, GA 30121-8134
              Email this Business
              BBB File Opened:
              9/25/2017
              Years in Business:
              35
              Business Started:
              5/9/1989
              Date of New Ownership:
              2/11/2017
              Business Incorporated:
              12/17/2015
              Accredited Since:
              10/16/2019
              Type of Entity:
              Corporation
              Alternate Business Name
              • ServeCo International, ServeCo Canada
              • ServeCo International, Inc.
              • Furniture Protection Connection
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              10:00 AM - 2:00 PM
              Su:
              Closed
              Business Management
              • Mr. Tony Milano, CEO
              • Ms. Amy Braun, Digital Marketing Manager
              • Chris Tibbs, Accountant
              Contact Information

              Principal

              • Mr. Tony Milano, CEO

              Customer Contact

              • Ms. Amy Braun, Digital Marketing Manager
              Additional Contact Information

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              266 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/21/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We Purchased 2 leather electronic recliners from Steinhafels furniture in *******, ** in 2021. I Purchased a 5 year furniture warranty at the time of purchase at a cost in excess of $500. In September 2023, I submitted a claim for replacement of 2- core cushions with the warranty company - ServeCo- which were wearing unevenly. That claim has yet to be resolved despite several interactions with ServeCo. My husband and I are in our 70s. These recliners are the only furniture we have available. The unevenness of the cushions have contributed to hip and back issues. At this point, 11 months after initial claim submitted, our issue has not been resolved. Its obvious that ServeCos business model cant accommodate our warranty issue. *** reached out to *********** as well with no satisfaction. Im requesting a full refund on the purchase price of the recliners and the warranty that we purchased at Steinhafels. I need to replace the recliners asap.
              Read More
              Read 265 More Complaints

              Customer Reviews

              320 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Penny B

              07/04/2024

              It's been a month and I'm trying to get my bed fixed it's under warranty I was told on June 19th within 48 hours I would get a call about getting the bed fixed no such thing has happened

              ServeCo North America Response

              07/11/2024

              Hello,Upon reviewing your service request, we received it on 6/8/2024 and promptly ordered the necessary parts on 6/11/2024. After receiving the parts, a service order was initiated on 6/19/2024 and a technician was assigned. Despite making two attempts to reach you by phone for scheduling, we unfortunately did not connect. We apologize for any inconvenience caused. Rest assured, we will contact you today to arrange service and complete repairs.
              Read 319 More Customer Reviews

              Local BBB

              BBB Atlanta & NE Georgia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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