Customer ReviewsforServeCo North America

I do NOT recommend buying your warranty with this company! They give you nothing but the run around!! I have been waiting months for them to send someone to repair my couch, a technician did come out and say its not fixable and a replacement would be the best option. The company denied his report and said he never came or said this even though I have proof! They assigned yet another technician to come out and its been weeks with no date I called and they told me to call this other number to book the visit. What??? Now Im doing their work so I called as my couch has been sitting on the floor broken middle of living room for months you can even sit on it as the springs are completely broken at the bottom of couch and there is no answer at the number they provided. They will not help resolve this issue. Please do your research before paying for warranty this company is the worst to deal with. Even the technician that first talked to me couldnt believe what theyre doing to us.

Thank you for your feedback, and I apologize for the frustration youve experienced. I want to assure you that we are committed to resolving this issue.We do have an open service order for your repair, and we are currently working to schedule a service technician to address the issue with your sofa. We understand the importance of timely service, and we are actively requesting an update from the service technician to ensure that your repair is prioritized.I apologize for any confusion or inconvenience, rest assured, we are taking immediate steps to rectify this situation and will keep you informed on the status of your service order.Thank you for your patience, and please let us know if there are any additional concerns or if you need further assistance.

It's been a month and I'm trying to get my bed fixed it's under warranty I was told on June 19th within 48 hours I would get a call about getting the bed fixed no such thing has happened

Hello,Upon reviewing your service request, we received it on 6/8/2024 and promptly ordered the necessary parts on 6/11/2024. After receiving the parts, a service order was initiated on 6/19/2024 and a technician was assigned. Despite making two attempts to reach you by phone for scheduling, we unfortunately did not connect. We apologize for any inconvenience caused. Rest assured, we will contact you today to arrange service and complete repairs.

The service tech came out and said that they had sent the wrong part but he would fix it the best he could and let them know the job wasnt complete and a different part was needed.However, the tech went back and told them the job was complete!! Seriously! We cant even sit in the chair! And I have made several calls trying to get this chair fix and get the correct parts. What is the point of this warranty if they do nothing?!?!

Thank you for bringing your concerns to our attention. At ServeCo, we strive to ensure every consumer experience is effortless and resolved promptly and we regret your experience doesnt align with that. We have contacted the service technician and identified the required part, which was ordered on 6/24 and has an estimated shipping date of 7/6/2024. Once you receive the part, please contact us, and we will dispatch a service technician to install it for you. I want to assure you that we take your concerns seriously and are committed to creating a resolution that not only addresses the issues you've encountered but also restores your confidence in our services.

This is the worse company. I was sold a worry free pet damage warranty. My dog digs a hole in the seat of my couch and put a smaller tear in the love seat. I filed a claim. They made me send them multiple pictures, towhich I did. I waited more than 2 months for a response and was told I was denied, so I filed grievance. I waited another 3 weeks and called o ** to be told once the decision is made it can not be changed. And that they have decided this damaged once done on multiple occasions. I feel like this warranty was a waste of money. This serco company is a scam. I will never purchased any warranty from them ever again.

We value customer feedback to best understand ways that we can achieve our goals to exceed their expectations. The fact that your input reflected a less than exceptional experience is regrettable and undermines our internal initiatives. We want to express our sincere apologies for any inconvenience or frustration this may have caused you.We do not take for granted the trust you placed in ServeCo when you invested in your service contract. I want to assure you that we take your concerns seriously and are committed to creating a resolution that not only addresses the issues you've encountered but also restores your confidence in our services.If you would provide an opportunity to share your perspective, our claim resolution department would like to initiate that conversation. We look forward to your feedback and hope to deliver a more desirable experience for you. You can reach us at *******************************************

ServeCo representative arrived on time, executed the repair quickly, was professional and left the work area as clean as when he arrived. Excellent to work with.

Thank you so much for your wonderful review! We greatly appreciate your feedback about ServeCo and our service technician. It is important to us that you can use your furniture comfortably and enjoy it just as intended when you purchased it.

I bought a kitchen table from *********** took out coverage as advised from sales girl that all spills are covered.I had a party one night and my table is always covered with a table cloth.When my guest left I took off the table cloth to be cleaned and saw there was a spill on it.I called to have a service technician come out to fix it.He was unable to fix it.Due to the fact I told them I believed that some type of drink was spilled on it and not sure what type of drink they will not cover it. The table is 4 months old I paid for coverage for this specific reason and they still wont cover it.Very disappointed and will never take coverage from this company again!

We greatly value customer feedback as it provides us with essential insights to help us exceed expectations. We appreciate the opportunity to address any concerns regarding the non-coverage of your service request.You initially submitted a service request reporting a "drink spill on the dining tabletop." ServeCo promptly dispatched a service technician to repair the damaged area. Upon attempting the repair, the service technician reported that the spill was caused by acetone. After discussing this with you, the cause of the spill was updated to "unknown."We are more than willing to review the Terms and Conditions of your service contract with you. Specifically, under the section "WHAT IS NOT COVERED" in "Miscellaneous," the first bullet point states that "caustic solutions and chemicals" are not covered, which includes acetone. Additionally, under the section "WHAT IS NOT COVERED" in "General," the last bullet point states that "any damages of unknown origin" are also not covered.It is important to note that ServeCo must consistently process service requests according to the terms and conditions outlined in the service contract. We are here to help with any further questions or concerns you may have.

Technician arrived on time and was very efficient in doing his job. He replaced the socket assembly within 30 minutes. Very satisfied

Thank you for your excellent review! We're pleased to hear that you had a positive experience with ServeCo. It's great to know that our technician arrived on time and efficiently replaced the socket assembly in just 30 minutes. Your satisfaction is important to us, and we're glad we could meet your expectations.

What a great guy that fixed our chair . He Knew what to do the 1st time. Thank you so much. *****

Thank you very much for your feedback regarding your service experience! We're thrilled to hear that you had a positive experience with ServeCo and that our service technician was able to fix your chair efficiently. Your satisfaction is important to us, and we're glad we could resolve the issue for you!If you have any more questions or need further assistance, please don't hesitate to reach out to us. We're here to help!

Very happy with this company, the communication and service man who helped us.

Thank you for your wonderful review! We are thrilled that you are pleased with ServeCo and the service provided by our service technician. Your satisfaction means a lot to us, and we're glad we could deliver a positive experience for you.

***** was able to quickly diagnose the problem with the reclining mechanism and get the replacement part ordered. it came in about a week and 2 days after calling to let them know the part was at my home, they had ***** return and install the part. He did a very professional job and I am completely happy with his service!

Thank you for your wonderful review! Your satisfaction is our top priority at ServeCo, and we are delighted that you are completely happy with the service you received. If you need any further assistance in the future, please don't hesitate to contact us.