ComplaintsforPlanet Fitness
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have had the black card membership since 2018. I have been paying every single month and I have never canceled. I have never had an issue until today! When I signed up I signed a contract to pay ***** a month!this my gym was 24/7. I have been paying the same price since then I went today (later than I normally do) to use my 24/7 membership,that I have been paying for for SEVEN YEARS, to hear the girl say we close in 15 minutes. I never got a notice I never once got a discounted price, as a matter of fact I just found out that they have been charging me *****. I have been ripped off apparently since 2019! Even their website says 24/ 7! NOT 24/5! And they doubled the yearly subscription that year! What in the hades for?!!! ******************************************************************************************************************************************** I DO NOT RECOMMEND THIS GYM! I have been paying for a contract that I have not received, even during Covid! I will be getting a lawyer and I will be reaching out to the better businesses bureau if this is not made right! IDE GIVE IT ZERO STARS IF I COULD!
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
867 Joe Frank Harris Pkwy SE
Cartersville, GA 30120-2462
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.