ComplaintsforCartersville Flooring Center
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I live in a two-year-old house. The floors in my home have a lifetime warranty (supposedly) through **** flooring. **** flooring sent someone out on their behalf to look at my floor where it is buckling, weeks went by, no response. I finally got someone on the phone who told me the lady I was previously working with was no longer employed. She told me she would do some digging and find out. She emailed me back a few days later and said verbatim, "I am sorry to inform you that **** has denied the claim for replacement. They found no defect in the quality and workmanship of the material. The report did state that the 12 damaged boards is apparent to be coming from your dining room chairs that did not have proper protection on the feet. Unfortunately, my hands are tied and there is nothing I can do with you being out of ************************* warranty." I called her, and she said the guy who came out and wrote the report said my floors needed ****************************** fact, there should be two at most. I wasn't home when he did the inspection. I have asked to send someone else back out so I can be present during the visit, no response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.