ComplaintsforWell Street Urgent Care

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Back in January I went to a well street urgent care for asthma treatment I paid a ** pay and was told all was well, now in June I got a singular text saying I have a bill from piedmont urgent care which was bought out by well street so is a well street urgent care, I call the billing department and they tell me that they have sent me to **llections. I am a young adult something like this would destroy my credit and not allow me to do many things. I ask how this is possible they said I owed more back in January than what I paid and every visit since then when I payed my ** pay with no problem they where applying it to Januarys bill, I asked why haven't I been emailed, texted, called before now and when I went in person why was I not notified any of those times they representative said someone was getting emailed just not me and that she had no explanation for why the urgent care employees did not notify me about any outstanding balance. I went ahead and payed the bill in full but I would like this expunged from my credit. This has caused me so much unnecessary distress grieve when I've done nothing wrong.

  Business response

  06/24/2024

  Thank you for reaching out and I apologize your issue has not been resolved. In review of your account it appears that a copay was collected at time of service but post claim processing, ******** left $53.03 to patient responsibility. Our system shows that multiple statements were sent via email, phone and mail to contact information below for a total of five notifications with no response:

  
                 Email: ************************
                 Text: ************
                 Mailed:  *******************************

  
  On June 10th, the balance was therefore adjusted off to Bad Debt and sent to collections agency (NRS). We have requested retraction of your account from Bad Debt and have asked a member of our patient financial service team to reach out to you so you can discuss in more detail and update your demographic information if needed. Thank you.
  

  Customer response

  06/25/2024

  Once I am given verification that this will actually be removed from my credit as I have paid in full then I will agree to resolve 

  Business response

  06/27/2024

  We have requested that the letter of account retraction be sent to you. We've also attempted to call you twice to ensure there is nothing further we can do. Please let us know if we can assist further.

  Customer response

  07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
  
  Sincerely,
  
  **************************

• Initial Complaint

  06/14/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On May 12, we took my daughter ******** to the Piedmont Urgent Care. They advertise cash payment options (see website: ************************************************************ ) which we planned to use. However, as part of the check-in process, they required insurance information. So we submitted my insurance information and were told that they would charge us $100 at the time of service, which they did. Then, based on the services my daughter received, they would charge the rest to my credit card - with the maximum office visit being $250 if it were an "advanced" visit. But, they felt it would be an "intermediate visit" which would total $195. These figures are advertised on their website. We were very pleased with the service my daughter received. However, rather than honoring their cash payment price - they decided to file on my insurance. Rather than getting the cash price we asked for, they charged me $547.51 - which I have paid in full, as I did not want them to say I did not pay. Since this visit, I've been calling and trying to get someone to explain why I was charged $547.51 rather than the $195 cash payment price which is advertised and discussed at the office visit. I've reached out to their billing department, who told me that they can't help. They told me to call the local office. I've called the local office five different times in the past two weeks. ***** (sp?) has been extremely nice each time I have spoken with her, and she understood the issue (and told me that my overpayment needed to be corrected). She told me that she did not have the authority to fix the problem, but would have her "**" call me (I'm guessing ** stands for Practice Manager). I've called three times this week, leaving more messages - and the ** never calls back. The office will not provide me with the **'s contact information. At this point, I'm frustrated with the office's incompetence at being able to return a phone call. I'd like a refund of my overpayment or a call from the **.

  Business response

  06/16/2023

  Thank you for reaching out and providing this feedback. In review of the account, the visit was processed through insurance and not as self-pay. The billing team is working to have this corrected and waiting on the insurance to provide confirmation. We will then be able to make the appropriate corrections to bill this at the self-pay rate. In the interim, I believe one of our team leads reached out and explained we have refunded the difference and it should be in your account in 3-5 business days. I hope you find this as an acceptable resolution but please reach out if not. I do apologize again for the inconvenience this has caused and the timeframe for this to be corrected. 

  Thank you,

  *************************

  Customer response

  06/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  12/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I have been charged $299 on my credit card for a visit back on July 6th 2022, Piedmont has never filed with my insurance and stated that I had a lapse in coverage which they wouldnt know because they have not ever filed it. I have called three times in the last month to get them to file it and the insurance company has requested these documents from them and they have yet to file my claim and I am having to pay $299 when I have health insurance and have continued coverage. I would like my claim processed and my money refunded immediately. I am at the point to hire an attorney and file a lawsuit because they are required by law to file the claim if I have valid insurance and I have already had a consultation with an attorney and he is willing to take the case on contingency basis but all I really want is to get this done immediately. I dont have the time to sit in court or mediation to resolve this because at that point I will ask for a lot more money than just my refund, pain and suffering and lost wages will be included. Piedmont is scamming people out of their money and I have read online where they have done this to others as well.

  Business response

  12/23/2022

  Thank you for the feedback and taking the time to provide us with this information in order to improve our service. We have refunded the charge as discussed and will monitor the claim for processing. Thank you for allowing us to correct this situation for you. Have a Happy Holiday! Please let us know if you need anything else.  

  Customer response

  12/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and spoken with a representative from the business and I find that this resolution is satisfactory to me. I appreciate them being diligent once receiving my complaint and handling this very quickly! Have a Merry Christmas!
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Went to village medical associates on Feb 8,2022. Was told that they could not give me a printed receipt bc their office manager wasn't at work at the time and to call back and they would have a receipt for me. I called several times as well as visiting the location to pick up the receipt and even talked to the accounting **** which kept saying the do not have a record of my visit. My account number *****. I was trying to get a printed receipt so that I could be reimbursed by my insurance company. I called my credit union to get charges reimbursed by they only dispute charges up to 60 days and by then I was already in 90 days with no **************** medical is now Piedmont urgent care and no one has been able to help me with obtaining a receipt and I keep gettthe run around.

  Business response

  09/08/2022

  ***Document Attached***

• Initial Complaint

  10/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  During Covid-19, my daughter and I went for testing. We gave our insurance card and were charged for the test which the insurance paid but the business is charging an administrative fee of $250 per test. I spoke to them and they assured me that was a mistake and would take care of it. Recently the charges were put on my credit report claiming these charges are unpaid. The website does not allow anyone to leave comments or complaints. Please help.

  Business response

  02/21/2022

  We apologize for the inconvenience. On 2/5/22, the visits were removed from collections and the balances adjusted to service recovery. You do not have a balance and these should not be reported to your credit at this time. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩