ComplaintsforCartersville Trucks
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To start, I am a 22 year old blue collar construction worker. I have a camper in which it requires a truck big enough to pull said camper hence why I was in the market for a used diesel truck. I found Cartersville trucks through a ******** ad and pursued one truck in particular (2013 Chevrolet ****) truck would not stop blowing injector seals. After multiple attempts to fix said truck the dealer helped me get into a different truck( 2011 gmc ****). Both of the trucks have given me nothing but problems and now Im stuck under a ****** dollar loan, with a truck that has major engine issues and the dealer has accused me of lying and sabotaging the truck and refuses to fix it. Its been less than 60 days since the purchase. Every time the truck has had an issue, *** took video evidence of it happening and tried everything to get the truck back to them as fast as possible. The dealer said I have tampered with the truck to break it. All I want is my truck fixed.Business response
05/01/2023
We have been in constant communication with ********************** and have spoken with the mechanic where he took his vehicle which was purchased from us. We are working on coming to a resolution to handle the issues occurring on the customers vehicle.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.