ComplaintsforBartow County Water Department
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My bill was six times more than normal I called when I got my bill she said I have a ***** ************************************************************************** a text saying hey you obviously have a leak instead of just keep charging you for water you can look at my usage for over two years and know something is wrong but kno your greedy ***** just said nothing dont give me that ******** you are so short of staff its a shame you just couldnt have sent a text **** soon as I new there was a problem I fixed it myself problem solved I hate you guys and if I didnt need water I would fire your incompetent a** so sick of companies who have a monopoly over you Im retired on a fixed income dont need unnecessary ******** in my life but I know yall dont care its all about money!Initial Complaint
01/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Bartow County Water Department has continued to **** me for services at a location where I no longer reside. In September of 2020, I moved from ******************************* where I had service with this company. I called and advised I was moving from the location and wanted to services disconnected from my name. The employee took my information over the phone to verify the account and then I provided a date to have services stopped. Months later I am receiving collection requests. So I emailed their customer service ********************** and was asked for an I.D. to stop the services. This was sent over and they sent me a final ******************* including the months where I did not reside in the apartment and tacked on fees. The water **** tripled! The entire 3 years at this location my **** was paid monthly and never disconnected for non-payment, however, they are saying for just a few months of service, I owe over $1200!!! This is robbery and I do not owe Bartow County Water Company this money. They have not been willing to work with me and have proceeded to send this amount to collections and my credit has been affected.Business response
02/03/2022
BCWD has no record of receiving a request for disconnection in September 2020 as stated by the customer. To disconnect service and final **** an account, our policies require the customer to provide a photo ID to verify they are the account holder. If ****************** had requested disconnection in September 2020, this information would have been required of her to process her request. BCWD did not receive this information in September 2020. ****************** account was final billed in January 2021 due to a new customer signing up for service at this location on January 4, 2021. ****************** final **** was returned to BCWD by the US ************** as unable to forward.
****************** did request a disconnect for service, through our online portal, on March 18, 2021. At this point in time, BCWD emailed ****************** stating she would need to provide photo ID and that her account had been final billed in January 2021. ****************** was also informed of the **** amount she owed at that time for this account.
Until BCWD receives an official request for disconnect and photo ID, all ********************** usage on an account is the responsibility of the account holder to pay. BCWD did not receive a formal request until January 2021 when the new tenant signed up for service. Therefore, ****************** is responsible for all water usage from the time service was established until the final **** was processed.
BCWD has attempted to address the customer's issues multiple times and in accordance with our standard operating procedures. The customer was non-responsive in making payment, and the account was turned over to *********** for processing, per BCWD policies.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.