ComplaintsforCurry Honda Georgia

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was repaired by Curry ***** on May 4-7, 2024 after not starting. I had the vehicle towed as my regular service option was closed on the weekend. I paid $1,163 to have a starter replaced and $200 in towing. In late July the car would not start again. I had the car again towed to Apollon Automotive my normal service provider. My mechanic indicated that the starter was installed completely incorrectly resulting in the failure. I was told to have the warranty on the parts and labor honored I would have had to bring it to Curry. I had no idea when the car wouldnt start again that the issue would be with something I HAD JUST replaced and so I did not have it towed to Curry. Further, once the car was taken apart I could not have it moved. The mechanic attested : LABOR TO RUN ELECTRICAL TEST/ FIND ISSUES. WHO EVER WORKED ON CAR LAST TIME REPLACE RELAYS UNDER **** THAT WERE MISSING, ALSO IN THE WRONG PLACE.. MISSING RELAYS/***** AND ALSO INSTALLED IN WRONG SPOT. I had to pay for missing parts and labor to correct a poor installation plus a second tow. The mechanic commented he could not believe a Honda mechanic would do this. This makes the start $2,000 and I that is unacceptable. I would like at the very least to be reimbursed for the poor labor and additional cost to myself.

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I do all my service for my 2019 Honda CRV with Curry. Recently I had 3 tires replaced and one that was still fairly new. Well this last visit I need to buy the one not replaced the last time. They normally price match, so I gave the information from the competitor on 7/02/2023, 2024. I called multiple times left messages. I called today 7/25/2024 waiting to just see if they would reply. They told me to hold on and left me on hold I finally hung up after waiting 30 mins. I dont even want to get the tire from them now. Just shows the respect they have to a loyal customer. I bought all my cars from ********************** and alway have it serviced. I will find another service department that values me and my business.

  Business response

  07/26/2024

  Hello,

  We're very sorry to hear you were not handled promptly on the phone when you called. We will check the call logs and see who handled this and why you were put on hold for so long and not taken care of the proper way. Our Customer Relations Manager will be reaching out to you to provide you with all the information you need and offer an apology. 

  Best regards, 

  Curry Honda

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear Better Business Bureau,My Honda Civic has been serviced at Curry Honda in ********, ** for the past 14 years. On Saturday, June 8, 2024, I arrived at Curry Honda for prescheduled air conditioning service. When I arrived, I explained to the Service Advisor that my air conditioning was working intermittently. Some days it would blow cold all day. Other days it would start off cold and then blow warm. It was blowing cold when I arrived at Curry Honda. She advised that they would run diagnostics and advise. I agreed to the diagnostics and proceeded to the waiting area. Unfortunately, my air conditioning stopped blowing cold 10 minutes after leaving the dealership. I have made numerous calls to Curry Honda and Honda Corporation with no response. Because my timeline of events exceeds the character limit, I've included it as an attachment. As of Friday, July 12, 2024, I have received no contact from Curry Honda. For 34 days, I have been driving around the Atlanta-area in sweltering, daily temperatures above 90 degrees.An alarming number of Curry Hondas poor reviews are regarding A/C service. This is obviously an ongoing issue. I feel taken advantage of. My A/C worked better BEFORE I brought it in to Curry Honda. At this point, I dont trust bringing my car back in for more diagnostics. I would expect any new findings to be covered by Curry Honda at 100% due to the inconvenience. Therefore, I am requesting a full refund of $1399.73 to my original form of payment.

  Business response

  07/15/2024

  Hello,

  We're very sorry to hear that your A/C system has been sporadically working. We will have someone from our ********************* reach out to you to see how we can resolve this concern. 

  Regards, 

  Curry Honda

  Customer response

  07/20/2024

   
  Complaint: 21980092
  
  I am rejecting this response because Curry Honda wants me to miss work and bring my vehicle in for more diagnostics.  This scenario is playing out exactly the way ****** reviews have stated. Majority of Curry Honda's poor reviews are regarding A/C Service.  In each of those A/C reviews, the customer was asked to bring their vehicle in for more diagnostics only to be told they need another part costing hundreds and sometimes thousands of dollar.  Forty days have passed since I initially called *********************** and left a message notifying her that my air conditioning stopped blowing cool within one hour of leaving the dealership.  Curry Honda's phone representatives have asked ***** and ***** (Service Manager) to contact me on multiple occasions.  And yet, they both failed to do so.  They have had 40 days to ask me to bring my vehicle back in. Instead, I've had to drive around in sweltering temperatures above 90 degrees. I have a full-time career.  Every hour spent calling and writing about this debacle is an hour spent away from work and life. I have no more hours, days, weeks, or months to dedicate to Curry Honda. To be disregarded by the dealership that I have trusted to service my vehicle for 14 years is appalling.  As I stated in my letter, the only resolution is a full refund to my original form of payment in the amount of $1399.73.

  Sincerely,
  
  ***************************

  Business response

  07/31/2024

  We apologize if the Service Advisor did not return your call. We do have appointment agents and a website page that can set any appointment for any customer to come in for their vehicle to be looked at 6 days a week. We understand that everyone has busy lives and spending time in a repair shop rates low on many people's want to-do lists. Again, we truly do apologize for the inconvenience, but we simply can't just offer a refund to something based on a phone call. We need to see the vehicle to see what's going on, see if the repair we did is working or not working, see if there is something else going on or maybe even something new happening causing the A/C not to blow cold as it did when it left here. Without the vehicle coming back into the shop to be diagnosed, there is not much more we can do at this time. 

  Regards, 

  Curry Honda

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a car on Saturday 06/08/2024 and I was supposed to trade another car that I am a co-signer to. Now the primary owner doesnt want to sign off on the trade. I told the dealer, and they told me they will handle it. This has been going on since Sunday and the dealer hasnt resolved the issue. The primary owner is saying he wont be signing off on the trade. *** told the dealership Im ok with returning the car, but they say I cant do that since we already signed paperwork even though the primary owner doesnt want to approve the trade off ,also put 5k down and Im scared that they wont let me keep this car and/or return the other one and they will also keep the money I gave as a down payment. They are threatening saying that I will be stuck with two car notes if he doesnt sign off on it .

  Business response

  06/12/2024

  Hello,

  We're sorry to hear you are not able to get sign off on your trade to be able to purchase the vehicle you like. We will make sure our ****************** reaches out to you to schedule a time to bring the vehicle back and get your deposit refunded. 

  Regards, 

  Curry Honda Mgmt

  Customer response

  06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my car in to be serviced at Curry Honda on 11/01/23. My local mechanic informed that I had an oil leak and needed to have my timing chain replace to help prolong the life of my vehicle. He suggested that I have the work completed at a Honda dealership to get the best service and warranty. Following the drop off of my car at Honda, I spoke verbally and by text the Service Advisor and asked about the replacement of my timing (belt) and referenced a coupon on the website for the replacement of a timing belt and water pump. I was informed that my car has a timing chain but the other services are provided with the replacement of a timing chain. Following inspection of the vehicle I was sent a text message advising that the timing cover gasket was leaking. The other services suggested were: replacement of the serpentine belt, power steering fluid exchange, and replacement of the crank pulley. I was not advised that the work that I requested from the coupon would not be completed and it was not offered as a recommendation. We are now in April 2024 and I have a leak from my water pump. I called Curry Honda to find out if the water pump had been replaced at the time of my service and I was informed by my previous Service Advisor that it was not. I connected with my local mechanic and a repair shop that specializes in repairing Hondas. They both informed that the water pump should have been replaced with the work completed at Curry Honda, as this is typically standard practice. I was also informed that to have my water pump replaced, I will also have to have the timing chain replaced. I contacted the Operations Manager of Curry Honda by email on Friday, 4/12/24, and I have not received a response. I took my car to Honda for quality, competent work by the experts. I am now waiting to have my car repaired without other transportation. I would like my car repaired at the expense of Curry Honda due to the negligence displayed in working with my vehicle.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Curry Honda has been holding my car with no updates, communication, or work done for three days. This comes after I brought the car in the morning of 4/8, the third time in three weeks that I was having issues with the ** Curry Honda allegedly "fixed." The staff are unprofessional, rude, unresponsive, and the service department is so unreliable that I have now wasted several days driving back and forth trying to resolve a non-functioning ** after being told several times that their shop ******* worked on it and checked everything himself. I have tried calling, texting, leaving voicemails, using the service tracking link, etc, and absolutely nothing has gotten me a single piece of information about the status of my vehicle. I can't even see if a diagnostic test has been run yet. This is very concerning because they have begun work on my car in the past without informing me of what will be done or why. I even brought the car to another dealership about one week ago, and they informed me that the freon was empty. I was stunned as this is a very basic and obvious part of any ** job; I was further shocked to learn that Curry Honda has not once updated the notes or warranty file of the car, so even the other dealership could not see what work Curry did (or did not in fact do) previously.. I brought the car back to Curry, and at this time they allegedly had the shop ******* perform an inspection of the ** unit as well, but the ** stopped working within 48 hours. At this point, I don't even want an apology from the dealership or a refund for the diagnostic run elsewhere; I want the appropriate regional/state/national Honda authority to audit this location. The horrific lack of service quality, unresponsive and rude staff, as well as complete lack of knowledge of what is being done to my vehicle, are all completely unacceptable. I used to really trust Honda for quality and reliability; Curry has never looked up those words in the dictionary, and Honda needs to take action.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am writing this complaint due to the Curry Honda dealership's deceptive business practices, bad customer service, and unresponsive management. The deceptive practices are based on Service Advisors getting commissions based on the monetary amount of customer ***********************, which provides incentives for upcharging customers. On 12/18/2023, I authorized the Service Advisor ***** to replace the engine in my car. The deception is evident in the attached text message screenshots. On two occasions, the Service Advisor attempted to recommend services that should have been included in the replacement of the engine. The Service Advisor should have self-corrected and adjusted after being reminded twice that it should be included. The car was returned to me on this 1/10/2024, and taken to another dealership. I was informed that Curry Honda still needs to complete all the repairs that should have been included in the engine installation. I have attached a video in which the mechanic states that certain repairs should have been included when the engine was replaced. So, to this day, the car has yet to be fixed after paying over ***** dollars. Finally, the car was returned with the front and side panels not replaced but placed in the back seat. I attempted to address the issue with the service manager but with no success.In person, I was accused of threatening the manager because I suggested contacting Honda ******* about the Service Advisor's behavior. She attempted to provide credit, but it was the original price quoted for the repairs which is documented as well. I have attempted to contact management and contacted the service advisor to address all my concerns. There has yet to be a response from Curry Honda.

  Business response

  02/06/2024

  Hello,

  We apologize you have not been able to get a resolution to your concerns with the employees you have reached out to. Please allow us a little time to research all of this and someone will reach back out to you.

  Regards, 

  Curry Honda

  Customer response

  02/08/2024

   
  Complaint: 21250962
  
  I am rejecting this response because: the business still has not escalated my concern to a district manager or individual outside of Curry Honda. They were given opportunities to address my concerns at the dealership, and never did. I do not trust them 
  

  Sincerely,
  
  Ebony Bass

  Business response

  02/16/2024

  To whom it may concern,

  We have thoroughly researched this repair and confirmed that a new timing belt, water pump, tensioner and drive belt was put on the replacement engine before it was installed as it states on the customer's invoice. It is also noted that the manager gave the customer an additional discount so the total the customer paid was $4076.11, not $4750. Also, the technician that handled all the repairs for this vehicle stated the panels in question that were left off the car were in fact already off the car when we received it and he simply put them in the back out of the way. If the customer wishes to advance their complaint with Honda they would have to contact Honda's 800# for customer service. By all our records, everything that was promised was done and at a cheaper amount than what was originally agreed upon. We're sorry the customer feels as they do. We acknowledge the advisor needs to be more communicative and clear up their communication with the customer so there isn't any confusion when something is told incorrectly, but we don't see any deceptive practices in regards to this repair. What was promised was delivered.

  Regards, 

  Curry Honda

  Customer response

  02/19/2024

   
  Complaint: 21250962
  
  I am rejecting this response because:

  I will not be satisfied until the car is repaired. The engine and components were not replaced correctly. The car was not leaking oil, but now it does. I have a video which the mechanic states there were repairs that should have been included in the engine repair and were not. The video can be viewed at this link, **********************
  

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I dropped off my car for repair on 10/18/23 for repair after an accident. I was told by **** that I would get weekly updates. I didnt hear anything so I decided to finally on call on 11/1/23 but there was no answer and so I emailed him only for him to blame on my insurance. My car hadnt even been touched yet. Turns out my insurance was waiting on photos from them on but they never submitted them. I was given an estimate of 5 weeks to fix and then they kept delaying and had my car 8 weeks. When I picked up my car on 12/15/23 my drivers side mirror and inside display screen was damaged. I showed them before ever even turning on my car and they took pictures and said they would be in touch. I didnt hear anything so 12/21/23 I went back to show them the damage and asked them to fix the damage they caused. **** asked on the mechanic to use paint thinner to take the paint off of my mirror and now it has scratches and isnt glossy. Then they once again took pictures and said they would be in touch. Its now 1/4/24 and they are avoiding my calls and emails now; Im just asking them to fix the damage they caused.

  Business response

  01/05/2024

  Hello,

  We apologize for the delays. We will make sure someone from the Collision Department calls and sets an appointment for you as soon as possible to take care of this. 

  Best regards, 

  Curry Honda

  Customer response

  01/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Sincerely,
  
  *******************

• Initial Complaint

  12/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  In May 2023, I entrusted my car to the service center via tow due to a transmission issue diagnosed as needing replacement. Despite my consistent inquiries since then, each time I communicated with them, they assured me that my car was in good and safe condition.However, in October, I was initially informed that my car was missing, only to later be told they had located it but had lost the keys. Despite this, they claimed my car was fine on their premises. Yet, when I visited the Honda service center in person on December 13, 2023, I was shocked to discover extensive damage to my vehicle.The passenger side view mirror and backseat were missing, and upon inspecting under the hood, I noticed crucial parts were also gone. Upon bringing this to their attention, they disclaimed responsibility, alleging my car had been abandoned and insisting they had sent me lettersletters I never received, a fact confirmed by **************************Despite my car being in their possession, they refused to acknowledge any liability or commitment to replace the missing or damaged parts.Throughout this ordeal, I have diligently maintained records of all communications and the current state of my vehicle to support my claims.I've endeavored to engage with the service center, requesting resolution and accountability. However, faced with their denial of responsibility, I am considering further escalation, including involving higher management or corporate channels at Honda, and seeking legal advice if necessary, to ensure appropriate restitution for the damages incurred while my car was under their care. My aim remains to seek a fair and just resolution to rectify the concerning situation.They tried to say the parts were "stolen" but it clearly looks like someone took there time and took the things off. looks like it went to a chop shop.

  Business response

  12/15/2023

  Hello,

  We're sorry to hear about your current situation. While we try our best to repeatedly contact every customer who abandons their vehicle on our lot, we understand that sometimes people miss the communication. Please allow us some time to fully research this along with our policies so we can come up with a resolution plan. 

  Regards, 

  Curry Honda

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 11/18/23 I brought my 23 Accord for oil change and to have my right back passenger rim fixed. When I scheduled the girl that booked told me they would be able to fix the rim on a Saturday. When I get there they tell me no because the guy who repairs them only works weekdays. I come back Monday for the rim repair. They offered my a Enterprise rental because they screwed up. I leave in the rental only to get a text from ****** saying the repair guy saw a scuff on drivers front tire. I asked was it covered he told me yes. When I get back I looked at the before pictures and notice there is no scuff on my front drivers rim. It is the spin off from the tire shine when I had my car detailed the day before. ****** said he did not see a scuff and his manager ***** said she did not see a scuff either and it did look like run off from the tire shine. She said she would talk to her manager to see what can be done because they filed a claim. I was ill advise from VP, the person who did my sales paperwork, he did not tell me I had a balance per tire so I am very irritated that a rim they said needed to be repaired did not need to repaired. She said she would call me. Of course, she did not. I had to call just for them to tell me there was nothing they could do. They filed a false claim with my warranty company. They hire people who lie about what is wrong with your car to make extra money. I have bought two cars from Curry Honda with no problems. I have had a car repaired after a car accident at Curry Honda. No issues. Because of these previous good experiences I thought I could trust the service department. The service department gives the entire establishment a bad name. They mess up then get an attitude with you because you are mad with their poor service. The picture below is the before picture that was given to me. Do you see a scuff? No! I trusted them. They lied and basically stole my money through the warranty.

  Business response

  12/01/2023

  To whom it may concern,

  We are in direct contact with **************** to investigate what took place and will be following up with our findings and correcting any issues should they be discovered. 

  Regards, 

  Curry Honda

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩