ComplaintsforCurry Honda Georgia

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a **** Honda CR-V Sport Touring Hybrid on September 24, 2023. I negotiated a price and received concessions from the dealer that included $2,000 off of a $5,000 "market value adjustment" and a $9,000 trade-in allowance. At the time of purchase I also agreed to pay for accessories and their installation including the following: "Door Handle Film", "Door Edge Guards", "Door Visors" and "Cargo Tray." The dealer has not provided me with a detailed breakdown of my invoice, which I expected to be included among the documents they emailed me and put on a thumb drive. All I received was a document listing a total price for the vehicle. I have attempted to contact the ************ contact, who goes by the intials "VP", several times by email and phone. I also communicated twice with my salesperson *************************** by text who said they would get the message to VP. I have yet to be provided with the information and no one has contacted me about installing the accessories I paid for. I am hoping that you can help me obtain my itemized invoice and accessories. The tragedy of this is that I love my car, its my third Honda and second purchased from Curry. But the after sale experience has been so disheartening.

  Business response

  10/24/2023

  Hello,

  We're very sorry you haven't been followed up with regarding your requests. Your Finance representative "V.P.," who was a long-tenured employee with **, is no longer here. He was a valued member of our staff and will be missed. I will see to it that your requests are handled by a senior Finance Manager and also that someone from our Service BDC calls you to set up your accessory installations. 

  Regards, 

  Curry Honda

  Customer response

  10/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was sent to this collision shop for repairs on August 3, 2023. Their original estimate or time for repairs was 10 days. I called every week til present day (September 26, 2023) and got a different excuse each day. While at this shop my car sustained more damage including a broken rim and scratches on areas not affected by the car accident it was in. They are now saying all of my check engine lights are on including transmission and ABS and cannot clear any of the codes without a new rim because it will not calibrate correctly. They also want me to pay for the rim out of pocket even though it was not damaged upon leaving my driveway. My car was brand new with no issues before the accident and that is how I intend to receive it when they decide to fix my car. I have waited almost 2 months but I need my car repaired immediately.

  Business response

  09/29/2023

  Hello,

  When **************** Accord was towed to us, the left front tire was flat right where the tow truck driver set the car down. We took all the pictures of the vehicle before we ever drove the vehicle. We had to put air in the tire before we could drive it into the shop to begin the repair process. During its stay here to be worked on, the technician has had to constantly put air in the tire anytime the vehicle had to be moved. The accident damage was on the other side of the vehicle (passenger side). Once all the repairs were completed, we inspected the wheel and tire and found the inside edge of the wheel to have a chip and crack in it. This was not done at Curry Honda. This was done prior to the car getting here hence the reason why the tire has been flat from minute one of it arriving here. The insurance company who is paying for the accident repairs has denied covering the damaged wheel since it is on the driver's side of the vehicle, not the side that was impacted. There is nothing more we can do about this concern. We have offered to find a new wheel for the customer (and tire if needed also) and will happily replace it, but it would be the customer's responsibility to pay for that since the insurance company has declined. The only other option would be to put the customer's spare tire on the vehicle so they can drive the vehicle off the lot. However, doing that would keep the tire warning lights on the dash until the wheel is replaced. 

  As for the other delays, we always do our best to get customer's vehicles finished in a timely manner, but due to waiting on parts and waiting for supplements to be approved by the insurance company, collision repairs always tend to have delays that are out of our control and we always tell customers that all promise times are just estimates. We do apologize that this unfortunate circumstance has happened and have offered to help get the wheel ordered, etc., but Curry Honda did not damage this wheel or the vehicle so we have no responsibility to pay for a new wheel.

  Regards, 

  Curry Honda

  Customer response

  09/29/2023

   
  Complaint: 20660623
  
  I am rejecting this response because:
  

  I have spoken with the insurance company and they said supplements were already approved. I have documents showing when the supplements were sent and have attached them to this message. It does not take 2 months for parts nor labor. I am not satisfied with the work or efforts being displayed  

  
  Sincerely,
  
  *********************

• Initial Complaint

  08/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Honda Curry - disregarded my appointment at 10am. This is a newly purchased vehicle - 2023 - honda civic hatchback - ********************* and ***** in the ******************** both decided that my issue was not one to fix but to ignore and lie about. my sensor on the left side of the vehicle - blind lane assist - has been faulty for the last week. Instead of fixing the issue - ***** decided to take a joy ride in the car - opening the sun roof - turning up the air, leaving dirt in the driver seat, and taking it on the highway. They turned around and stated that the car was perfect and denied me the opportunity to speak to ***** or ride in the car w/ him to show him that the issue was in fact still present. They told me to come back and waste more time and gas - most likely for ***** to dismiss me again. This is not a real technician- simply an ignorant rude individual who claims that he is a professional at what he does all while wasting your time and forcing you to chase after him to fix the issue. ***** was astronomically rude and irritated. Did not offer help and seemed to have an issue w/ basic customer service. I need the censor fixed and to not be given the run around or lied to.

• Initial Complaint

  08/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I placed a deposit for a vehicle using an **************** card on September 3, 2022 for $1500. I never purchased the vehicle. The sales associate with ******************. The store manager was **************. Despite multiple phone calls and text messages with the team and manger, I was never reimbursed. The sales manager, *************************, was especially rude to me and essentially told me he had no business to help me because the previous manager had left. I need my money back and an apology from their team. This has been extremely frustrating and unprofessional.

  Business response

  08/11/2023

  Hello,

  We are researching this transaction. Due to the length of time it's been, we have requested our ********************* to pull the records from last year and get this concern resolved as soon as possible. 

  Thank you.

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I visited this location trying to allow them a chance to get it right after 2 separate times where they messed up my vehicle. Well everything was fine until I returned to pick up my vehicle the person *************************** had the worst customer service ever if it was not for **** and ******* coming to assist I would have never gotten my vehicle. He literally gave me my car keys and took a seat, he was no help at all and honestly your service department needs to reevaluate your staff. I never receive that kind of customer service at Sons which is where I took my vehicle last servicing

  Business response

  08/22/2023

  Hello,

  We're very sorry to hear that ********************** didn't assist you in the manner we expect our employees to help each and every customer. This issue will be handled internally and a subsequent meeting will be had with all Service employees about the level of support and customer service we expect every customer to receive. 

  Best regards,

  Curry Honda

  Customer response

  08/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On February 7th, I took my car in for an air conditioning repair and transmission flush. During the visit, it was discovered I had an oil leak. Which I was grateful that was discovered. However, a few weeks after the repair, I discovered fresh oil on my garage floor. The repair person who did the work discovered oil was still leaking around the gasket. Luckily, i pay attention to what's going on with my car. I was not charged for this repair, but it could have had detrimental consequences if I had not discovered this oil leak. Again, I went back to Curry Honda on April 29th because of my breaks. When I break at an accelerated speed there was vibration on my steering wheel. Because Curry Honda should have a great reputation for fixing their own model cars, I took it back. The repair person stated that there was nothing wrong with my rotors or my brake Pads. But they recommended replacing the brake pads and according to the repair person that fixed the issue. However, when I left the dealership that was not the case. After dealing with this issue for a couple of months, I decided to take my car to ********* ******** was able to tell me that both my rear and front rotors needed to be replaced. I spent $594 at Curry Honda on this issue where according to the documentation you see there is nothing wrong with my brakes or my rotors. But I also just spent $535 a ******** to have my rotors and brakes replaced. Now I feel so safe because my car can stop properly. When taking your car to a dealership for repairs, you expect because they have Honda in the name they can repair your car properly.

  Business response

  08/02/2023

  Hello,

  We are researching this case and will respond back once we have looked over everything.

  Regards, 

  Curry Honda

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  July 20, 2023 I went to get my car repaired with them (water pump, tensioner belt, and alternator) I went in at 10:41am they had to do an inspection to see what was wrong. Around 1pm I find out whats wrong and give them the ok to perform the work. By 6:24pm my car was ready to be picked up. They say that they charge $160/hr for labor somehow I got charged $1521.86 for labor. 5.5 hours is $880. Theres no reason for me to be getting charged that. *** tried to reach out the service manager assistant called me back but she had no answers for me and said that the actual service manager would call back. This is not the first time that *** noticed that this dealership be trying to overcharge me on things theyre giving an estimate on how long the labor is but its nowhere near how long it is its almost have the time. My customer# ******

  Business response

  07/26/2023

  Hello,

  Our Customer Relations Manager has reached out to this customer and is assisting them with a resolution. 

  Regards, 

  Curry Honda

  Customer response

  08/01/2023

   
  Complaint: 20358707
  
  I am rejecting this response because:

  Im not happy with the communication to resolve it everything has been through text. Even though *** called and left voicemails. Theres nothing stating where they went wrong with vastly over charging on labor. I dont even know how they came up with the refund amount, and on top of it I have to go and get my car looked @ tomorrow through another Honda dealership because my car is still having a rough start which is the reason why I took it to Curry Honda to begin with.

  
  Sincerely,
  
  *************************

  Business response

  08/11/2023

  Hello,

  We are refunding the difference for the accrual time the tech was working on the vehicle. The advisor mistakenly did not adjust the labor for the jobs that had overlapping labor. We only charged the time he worked on the car and refunded the difference. Which is less than what the book time would be with the overlapping labor accounted for. We apologize for that mistake. We're sorry to hear the vehicle is still having issues, please bring it back in so we can inspect it and see what's going on. Any of the work we performed is covered under a 12 month/12,000 mile warranty and there will be no charge for the inspection.

  Regards,

  Curry Honda

• Initial Complaint

  06/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Curry Honda charged me for a repair that they failed to complete. Their diagnostic process was incomplete resulting in a delay in returning my vehicle. When they reported the repair complete, the same issue existed and kept my car longer resulting in a suggestion that I get a new engine. After 20+ years business relationship, they took advantage which also costed me additional money on a rental car.

  Business response

  06/30/2023

  Hello. This is currently being handled by upper management with the customer's legal representation and a resolution will be made soon. 

  Regards, 

  Curry Honda

• Initial Complaint

  04/14/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I brought my car in for service on 4/12/23 at 7:15 am for an oil change and to get a valve cover gasket replaced. When I dropped my car off, those were the only problems. I had just washed my car the day before and everything was fine. I picked my car up on 4/13/23 around 1 pm and literally pulled off and before I turned the corner to leave the parking lot I noticed that it was driving funny like I had a flat and then the warning came on that a tire was flat. I went to put air in my tires and came right back to the service center. I let them know that there is a bubble in my tired and there was also a very large s**** I also have visible scratches on my rim that I did not do. They had to drive my car in order to see if the issue was fixed. They refused to fixed the issue they caused and cause me to spend more money for something they did. I was told its hard to place blame on the dealership Ive never been so ****** and mad a fool of in my life. How is it hard to place blame when I havent driven my car and if it was something that I did, it would have had the issue before it was brought in.

  Business response

  04/21/2023

  Hello,

  We're very sorry to hear about your recent service experience. Please allow us some time to research this and check our camera footage and we will reach back out.

  Regards, 

  Curry Honda

• Initial Complaint

  04/12/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Paid off vehicle before the first payment was due and paid gap insurance they charged me for gap insurance but say I didnt have that coverage also paid for lifetime oil change they charged me for it but said I didnt not have the coverage I think someone in the finance department took my money and didnt pay for the services I paid for I have repeatedly called and left messages about this and no one will return my call

  Business response

  04/14/2023

  To whom it may concern,

  Hello. We apologize no one has promptly returned your call. We will have someone from the Finance team reach out to you shortly. 

  Regards,

  Curry Honda

  Customer response

  04/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩