Customer ReviewsforDyer & Dyer Volvo Cars

The experience buying my car was great, but since then it has been an absolute nightmare dealing with these people. I'll never do business with them again. I week or two before my temp plates were supposed to expire I got a call saying that they forgot to do the emissions test on my car and that I needed to get it done so they could send my registration to the state. So I had to waste my Saturday morning getting that done and I still don't have my permanent plates even though my temp plates expired last Tuesday. I called the local tax commissioner's office to check on the status of my registration and she told me that the dealership hasn't paid my registration fee! I called the finance department and they were absolutely no help. I can't get my temp plates extended since the tag office is only open M-F and closed during lunch. I can't get off work to go during their open hours, so I am stuck without a car until I get my permanent plates! Stay far away from this dealership!

I visited this location on 7/5/2022 just wanting to get my car serviced before I went on vacation. First I waited in line for 15 minutes because they only had one service representative there. ******* was running late. When he came he seemed very aggravated. I was next in line and was standing between both service both Once he signed into his computer there was someone who arrived after I did. He looked at me and proceeded to take the new customer. I brought it to his attention then he said to me,,,, he thought I was waiting on the other serv. gentleman. I replied to him sir you should have asked before taking the customer who he saw had just arrived. I asked for a mgr. and then he eventually assisted me. My car was running perfect before dropping it off. I only wanted a diagnostic test because my engine light was on before putting it on the road. The light only came on after I changed the gas cap so, I thought that was the issue. I got there at 7:35 AM and did not leave until nearly 1:00 pm. I was told I needed a fuel evap Leak detection pump., a timing belt, and front cam seal. and engine coolant water pump. roughly costing 3k to fix.. I refused service because at the point my confidence was destroyed. However when I left my car started running horrible, My battery light came on and I needed to buy a new battery (******) and now my car is making weird noises and shaking. Again this happened immediately after leaving. I ended up having to rent a car because as a woman I didn't want to place my daughter and I in ***** way. The cost for the rental car was over $400.00 dollars. I complained to **** the manager and he blew me off as if he was not concerned. I ended having to call him 7 times before he picked up. Although my battery was purchased in 2019 it was fine before visiting the dealership. I believe they tore my car up on purpose because I refused service.. I went to the dealership for excellent service and got nothing short of a diseaster!!!!!