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ComplaintsforUnited Contracting & Roofing, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction: 5/27/2023 Repaired roof leak replacing shingles. Insurance claim. Wood was replaced but attic was not protected or covered. Sawdust and wood everywhere. Contacted on several occasions but not rectified.Business response
12/13/2023
Hi,
I have called **************** and explained I am not sure if their was a failure of communication from the salesman's part, but the office had no knowledge of the issue. Even though the saw dust and small wood pieces falling in the attic is very common in a re-roof. We would still be happy to come out and do our best vacuum the sawdust out of the attic. As of now **************** is speaking to his wife to see if this is a good solution.
Thank you,
***********************
Owner
Customer response
12/17/2023
Complaint: 20914487
I am rejecting this response because: I was notified there's not any preventive measures used during repair. I don't see how using a wet/dry vac with remove sawdust without removing insulation also. If it's that simple I can preform this procedure myself. We don't think this is a remedy but a quick fix.
**********************************************Business response
12/18/2023
Hi,
We have attempted to contact the customer multiple times with an immediate end to the call. We would be more than happy to come and provide a thorough cleaning of the attic.
Thanks,
***********************;
Owner
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Contact Information
200 Ellison St, Suite B
Clarkesville, GA 30523-6215
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.