Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November of last year ANSCO working on behalf of ***** damaged my residential sprinkler system. They cut a trench in my yard for cables and severed electrical wires going to my sprinklers. After much delay a repair man finally came out but could only repair 2 of my 5 zones. They said they would come back out which they finally did 4 months after the incident. They came to the conclusion my system could not be repaired. He said a ******* or someone in the office would call me to discuss. It has been 2 weeks and there has been no contact. This is the short version of the history that includes no return phone calls and ignored emails.

  Business Response

  Date: 04/07/2025

  Our field office spoke with the homeowner this morning and he was advised to have the repairs made and send us the applicable documentation for reimbursement.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23158095
  
  I am rejecting this response because:

  Yes, I have been contacted and told to make repairs and submit receipts for reimbursed, however: 1. my system has not been repaired and 2. obviously I have not been reimbursed.
  

  Please keep this matter open until such time ANSCO honers their promise. 

  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/08/2025

  We cannot issue reimbursement until sufficient documentation has been received regarding the repairs.  We will process accordingly upon receipt.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the dates of 12/19/24-12/21, my property was damaged by this company while contracted under ***** I have already filed a claim, reached out several times to several different people via email and phone regarding this issue. I have spoken to several employees in person regarding the company repairing the damages they caused. I have not gotten a resolution, and I have gotten nowhere with them. The damage on my property includes our sprinkler system, wooden panels on our garage, the lawn, the fence, and entrance door to our backyard. The contractors were not careful when moving equipment and forcefully moved the orange cable causing damage to the garage wooden panels. When opening and closing the door, they were not careful, causing the door to be damaged and in addition to this, they laid the heavy equipment over and on top of the door rather than opening the door to move the equipment, causing the door to lean forward causing more damage. Instead of addressing the broken sprinkler, they left the water inside of the dig site and covered it up with the soil. They spray painted on our fence and left it as is as well. I do not know the names of the party responsible as they did not give me notice or ask for permission to enter my yard. Along with all of this, any time they have come to try to "fix" the damages, they always go back to the same line of "I need to reach out to my supervisor regarding this", and I never hear back from them again. They came by once to try to do a "quick fix", in which I kindly let them know that they cannot just simply do a quick fix after damaging it in the first place. It has been several months since the incidents have occurred and I have yet to hear a timeline on when this will be taken care of, and I have yet to see anybody attempt to try to remedy the situation. The last time any of their employees were here was on 3/1/25. During this visit, once again, it was another run-around of "I need to speak to my supervisor about this".

  Business Response

  Date: 03/13/2025

  On 1/27, we received the complaint from ******** regarding the property damage. The following day, 1/28, I reached out to the homeowner to request pictures and additional details about the damages. By 1/29, we received the necessary images and further information from the homeowner. On the same day, the subcontractor and supervisor were notified of the issues reported by the homeowner. Several follow *** were sent to the subcontractor. On 2/05, the subcontractor arrived at the property to begin repairs, but they informed us that the homeowner had requested they return the following week, as the homeowners wife, who was making the decisions on the repairs, was at work at the time. On 2/24, the supervisor advised that the *** would be placed on the property on 2/28. However, on 2/28, the homeowner denied the subcontractor access to the property to place the *** until their sprinkler system was repaired. As of 3/12, the subcontractor is scheduled to return today to address the sprinkler system, fix the garage paneling, repair the fence, repair the entry door to the backyard and place the ***. The homeowner was contacted and they confirmed that access to work on the sprinkler system would be granted for today.  When our crew went out today they exposed the sprinkler lines and found no damage. The issue was with the controller located in the garage was not working and had nothing do with our work, the homeowner was present. The remaining repairs are also being done today.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23052798
  
  I am rejecting this response because:

  Repair work is not completed yet.

  Timeline of events that occurred. 

  12/19/24 8:31 AM doorbell was rang by Ansco worker asking for access to backyard to get some work done for AT&T. The crew will be here pretty much all day. Whatever is not done today will be finished tomorrow.Nowhere in this statement was there any mention regarding what would be done.
  10:44 AM backyard was accessed through side door near garage,where damages to this door occurred.
  12:20 PM Orange tubing was carried and dragged through and damages to side of garage were done at this time due to these actions.
  
  12/20/24 8:27 AM Ansco workers started work and started with front gate first, which is where the first door damage occurred. Workers were seen on camera forcefully opening door that had cinder block in front for drainage of water. Had said workers been careful or talked to homeowners, it would have been made clear that that door cannot be accessed. Rather than doing so, this door was forcefully opened. When it was realized that the door could not be accessed, orange tubing was placed on top of the door and threaded through to the backyard that way, causing excessive weight being placed on top of wooden door for a prolonged period of time, causing further damage to door.
  It was seen that water was pooling up in one of the sites that was dug into and the sprinklers no longer were working.
  
  12/20/24 filed claim with AT&T regarding incident
  
  12/23/24 received first correspondence email from liability company Sedgwick
  
  12/26/24 sent requested documents to ********
  
  1/28/25 received first email from Ansco requesting more information and supporting documents regarding incident
  
  1/29/25 sent requested information to Ansco
  
  1/30/25 received communications from Sedgwick stating that Ansco would be taking over from here on
  
  1/31/25 spoke with on-site supervisor from Ansco regarding issues. At this time, we were informed that he had not received any communication regarding property, but that he would take pictures and take the necessary steps to get everything fixed and sorted out.
  
  2/4/25 Ansco worker came to door. Nobody was home. Worker was seen on camera going to backyard to see damages and then left.
  
  2/5/25 Same worker from previous day came back and spoke with homeowner and wife asking to show where the problem areas were. And asked for access to backyard to plug in something inside of the box that was created on 1/31/25. After this work, the worker left. There was no mention of when someone would come back to work on said problems, only that someone would come a later day to try to start repairs.
  
  2/8/25 Workers from Ansco came to attempt to start repairs.However, on this day, that was not possible due to schedule problems. Along with this, instead of wanting to properly fix what was wrong, the worker attempted to do a quick fix on the side door, in which the homeowner stated for said worker to fix it properly. Said worker stated they could come back with their supervisor later to speak about said issue. Due to schedule conflicts,the worker was asked to come back another day and asked for a way to communicate with said workers to figure out an appropriate schedule for homeowners and workers. Communication was made via text with said worker requesting for Ansco workers to come out the following week. No correspondence was received from this point on from this worker regarding repairs even though he stated he would talk to his supervisor and get back to us with a date for repairs to be started.
  
  2/22/25 Email was sent to Ansco **************** asking for a timeline and informing the company of the quick fixes and the whole situation. Asked for timeline to expect for when repairs would or could be done.
  2/24/25 10:24 AM Call was received from Ansco. Was unable to answer and voicemail was left asking for a call back to touch base with you and give you an update on the crew. Please give me a call back when you can.Thanks.
  2:33 PM Called back and received voicemail. Voicemail was left asking for call back.
  
  2/27/25 Worker from Ansco came and stated they were here to fix the grass. At this time, homeowner stated that the sprinkler also needed to be looked at and asked for sod to be put in after that to avoid having to install sod twice. Said employee stated I wasnt aware of any issues with any sprinklers. I was only told I needed to install this. Ill go talk to my supervisor. Said employee returned later and stated I talked to my supervisor and he said to come back for this another day after the sprinklers. Well be here later on during the week working on another neighbors yard too.
  
  3/1/25 Worker came and stated they were here to work on the sprinkler. When homeowner explained and showed where the problem was, said employee stated  that they needed a special tool in order to determine where the exact problem was. Said employee stated Ill come back with it next week.
  
  3/3/25 Worker came and stated he just needed to take a picture of the box they installed on 1/31/24. When asked by homeowner if they would also be working on the repairs that needed to be done, said employee stated no,someone will come next week.
  
  3/12/25 9:47 AM Call was received from Ansco asking if tomorrow would be okay for the crew to come by and start working on the sprinklers. Homeowner stated it was okay and asked what time. 8-9 AM was stated.Homeowner aware and agreed to having workers come out to start work the next day.
  
  3/13 10:22 AM Worker came and stated he is here for the sprinkler.
  It was determined and homeowners were made aware that the sprinkler problem was coincidental and that the reason it is not working anymore is due to the controller box. Homeowner accepted this and does not seek any repairs on sprinkler.
  1:57 *************** came back and stated they are here to install sod. Homeowners agreed and gave access to said workers. Work was completed at 2:27 PM. Homeowners okayed the sod work and workers explained it can take 2-3 weeks for the sod to settle in. Homeowners aware and acknowledged this. Homeowner is no longer seeking further repairs to sod/grass. Homeowners asked when the remaining repairs to the two doors that were damaged and the wooden panels on garage would be done, workers stated someone else will come later today.
  
  Currently awaiting remaining repairs for:
  Wooden panels on garage
  Wooden gate doors located on side backyard and front of house leading to backyard

  
  
  Sincerely,
  
  ****** ***

  Business Response

  Date: 03/17/2025

  All issues that were the result of our sub's work have now been resolved.

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23052798
  
  I am rejecting this response because:

  work has not been completed. The doors that were damaged caused by said workers were not complete. They came by and put blame on everybody else instead of trying to listen. When showed footage of them going to the front side of the house and when explained that there was no way from them to have gotten their equipment through that side without having used that door, they stated that they never used that door and that they cannot fix the door because of that. When it came to the other door, they stated they could not fix it because it was an old door. The door was perfectly fine before the workers started dragging their equipment through it though??? 
  

  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These HORRENDOUS contractors for Ansco And Associates bugged us on Saturday(1/11/2025) @ around 8:30AM for us to let them access our back yard to let them run fiber optic cables tor **** and they literally RUINED our day(and a couple of days later too).They tore up our back yard(its still a mess) they accidentally cut into our electrical lines in the ground and they shorted out our fairly new coffee maker, our kitchen light/fan, and they shorted out our automatic garage door opener.AND they had our electricity off for most of the afternoon and we lost perishable food, items that were inside of our refrigerator.The refrigerator was off until Monday night until their electrician finally came and checked our fuse box out and did whatever to cut power back on to it(so fridge was off for 2 and a half days).Their supervisor was/is aware of this and he promised to make everything right that we were out BUT beside replacing our ceiling fan/light NOTHING was done as promised(and I have in emails/text messages that they were going to replace our garage door opener too but this part never happened)!Also, my wife works from home and she was even supposed to do some work on Saturday that this first happened on and of course she couldnt work because we had no internet because of power being off. So $$$ was lost!We are out, owed roughly $3,500 and this is minus the cheapie $35 fan/light they installed.And after they didnt need to to access our back yard anymore this is when communication from their end stopped!We have voice recordings from our Ring door bell where one of their supervisors promised that they were going to make things right.Note that we were in the cold too while our electricity was off.On 1/18/2025, 1 week after this whole ORDEAL started we had to pay a company $600.00(receipt to prove) to have a new garage door opener installed.Oh and they promised to install new grass over there MESS(mud pit) but of course this didnt happen too.

  Business Response

  Date: 01/29/2025

  We are unable to enter our response via your web portal due to system issues. We request you enter the following as our response and remove this record from AAA.
  
  This does not appear to be a matter for AAA Texas to address. This should be directed to the company named in the complaint Ansco & Associates.
  

  Business Response

  Date: 02/03/2025

  We have been in contact with the HO.  Last phone conversation was 1/27/25.  There is no dispute that the electrical line was damaged, but that has already been repaired.  HO expressed that they are seeking reimbursement for items damaged due to electrical issues and food loss.  Details of their request is below:

   - We did advise we need receipts to process the reimbursement for damaged items/food loss, but have yet to be received
   - HO did send over two different screenshots for restaurant meals while their power was out
   - HO also is requesting reimbursement for missing wages, but has yet to provide details of work missed along with stubs of wages lost due to the incident
  

  We are willing to process this claim expeditiously as soon as we receive the required documents, invoices, receipts, etc., as this restoration work would be within the Utility Easement of the property.
  
  In regard to landscape restoration, we do have the location scheduled to place sod since the farms are now cutting again as they were shut down due to the recent weather.

  Customer Answer

  Date: 02/03/2025

  This is beyond utterly ridiculous!

  2 meal receipts got misplaced and the restaurant, *********** was having trouble matching up the amounts because leaving a tip differed in what they see  amounts were(how would we have known $ amounts we we first gave if we hadnt ever had them in our possession in the first place?).

  But these receipts are a minor part of our whole ORDEAL!!!

  And Ive already told them to exclude, forget about the receipts.

  And we already sent PROOF of wages lost so more GAME PLAYING here on their part(this is the TYPICAL SORRY LYING company that they are though)!
  

  Lets recap here what happened(long story short).

  They showed up on a Saturday morning.

  We were still asleep and at first did not answer for them so they continuously rang our door bell until we answered(RING DOOR **** PROVES THIS).

  We were told they needed access to our backyard for an hour or two but it turned into 9 hours! Around 4 hours in they cut an electrical line in the ground and the majority of the power went immediately off BUT a few appliances in our kitchen were beeping and our kitchen lights(different ones) were dimming on/off.
  

  So I went out and I notified their workers of this and then I cut power off for everything at our breaker box so kitchen lights/appliances would stop freaking out!

  They said an electrician would be there in 30 minutes but that turned into around 4-5 hours.

  Meanwhile, my wife and daughter who both had colds were left in the cold!

  After electrician finally got electricity back on we noticed our coffee maker didnt work, our kitchen light/fan didnt work, our fridge didnt work, and our garage door opener didnt work.

  And electrician said those must have gotten shorted out and he was correct.

  We started getting promises of everything, every problem would be made right by them and all we got was a cheapie kitchen fan/light replaced, NOT the garage door opener replaced which we paid $600 for with proof we already supplied to them, the cost of a new coffee maker already supplied to them, lost food in the fridge already supplied to them(electrician on Monday, 2 day later got electricity to our fridge so luckily that was good, that fridge was as $3,500 alone).

  And yes, again my wife lost a LOT of $$$ because our power was off/down due to their negligence(my wife does contract work for a couple of different companies and she often works on weekends and late at night depending on whats needed from her and this time she need to work for both companies). Also, this happened again when they had to turn off power to permanently fix what they said they had damaged and that following Monday afternoon again my wife lost wages). 
  

  We were told they would be back on Tuesday and maybe Wednesday and my wife could not miss any more work/hours so she rented a space called Common Desk to work from for these 2 days and then these jerks never showed up for these 2 days).
  

  They also wasted my time the following Thursday and Friday promising a garage door guy would come but did not(I SHOULD BE CHARGING MY TIME FOR THESE 2 DAY THAT I WAITED FOR NOTHING)!

  I should also charge for a sale they cost me on that Saturday 1/1/2025 on a vehicle I needed to get out of my garage but could not  and my customer got mad and walked away from deal(true story and I had messages to prove this).

  Her response her was/is extremely INSULTING!!!

  She makes it sound like we lost electricity for an hour and then everything was fine!!!

  This is definitely NOT the case!

  Here they are with no telling how many million $ contract from AT&T and they are whining and not paying us under a measly $3 grand they legitimately owe us!

  And we have PROOF of EVERYTHING to back this all up.

  Oh, and our back yard is still a huge MESS and they promised too to plant new grass there where the yard is now ruined and we even told them to send a grass guy, specialist to give quote so either they can pay them to replace our grass or they can add this $ amount in to what they owe us and we can pay that tab!

  Weve been waiting to hear from them and have gotten zero responses from our last 3 emails???!!!
  

  BBB, type in Ansco and Associates on any Next Door App and you will see the havoc, chaos, damage these people cause!!!

  We just happened to get it worse than a lot because we got our electricity cable cut by them so this triggered a chain reaction of BAD things to happen!!!

  Business Response

  Date: 02/21/2025

  We have received receipts and/or invoices and are processing them now via our system.  We still have inquiries on the salary compensation as it does not reflect missing wages, only rate of pay.  That said, we hope to have these issues resolved quickly and the claim (or at least partial claim until all documents are received) processed as soon as possible.

  Customer Answer

  Date: 02/21/2025

  So now as of 2/7/2025 we found out from our ac technician that our upstairs ac stopped working because of an electrical short(it was a relatively new system and tech voluntarily told us this and he asked us if we had had anything happen at our home to cause this).

  Because of it being winter time wed had our heat on only upstairs but a few days prior to the 7th we needed some coolness upstairs so we finally got ac tech to come by on the 7th and then we found out that good old Ansco STRUCK again!!!

  We also found out that an upstairs standing fan got fried from that day via Ansco too(a $109 fan).
  

  Im not home at the moment but my wife has this newest ORDEALS proof/cost in writing!

  We are sick over EVERYTHING they have done to us and cost us, were out thousands and thousands of dollars because we answered our door for this sorry company!

  Were fixing to let AT&T know of all of Anscos wrongdoings, sorryness, and the RUDE treatment weve gotten, oh and lies told and if needed well include AT&T in a lawsuit too which will be filed soon because aside from their game playing responses via BBB absolutely NOTHING is getting accomplished and we believe weve gone through enough with all of this ridiculous stuff that happened and is still happening!

  Business Response

  Date: 02/24/2025

  We have a partial claim for the following items in process: 
  Garage Door Opener
  Coffee Maker
  Replacement Food
  Meals at Restaurant
  
  This claim is in our system for approval tomorrow and the team is expediting it so it can be processed asap.
  
  We are still pending documentation of missed wages for the homeowners wife.  We do see documents that validate rate of pay, but no evidence of wages missed/lost due to no ability to work, and that claim cannot be processed without the proper documentation that has been requested.

  Customer Answer

  Date: 03/01/2025

  They have been in contact with us directly.

  They are aware now too that our upstairs ac/heat unit and an upright electric fan both got damaged in power outage and I believe they turned these in to whoever too.

  My wife has given proof of lost wages, one has more proof than the other(just how it is) and then theres the minor cost of having to rent an office at Common Desk because that first Monday after this ordeal happened we lost electricity/internet that afternoon(my wife works from home, how this isnt proof of lost wages Ill never understand, once again they had our power off and they know this).

  Hence why my wife had to rent from Common Desk for the following Tuesday and Wednesday, because she/we were told that they would be here working again and my wife could not be without power/internet again for any more time/days.

  Also, via the **** I accept their offer here, to have whatever amount needed dropped off but I want $100 minimum to pay out lawn care guy to spread out SOD and etc(I cant see how much fair I can be on this topic).

  Thanks 

  Business Response

  Date: 03/04/2025

  We are continuing to work with the homeowner to obtain the proper documentation required to fulfill and complete the claim requested. 

  Customer Answer

  Date: 03/04/2025

  Weve supplied everything we can but evidently it is enough(I thought we were making some progress here but obviously not?).

  Lets do a little recap here.

  Ansco workers wake us up on a Saturday morning after relentlessly ringing our ring doorbell.

  They then insist they will only be there a short time BUT a short time turns into around 9 hours. 6 + hours we had NO electricity in the cold weather and no internet connection so this cost my wife $!

  And at this time my wife and my daughter were both under the weather and not feeling well.

  And because they cut a power line in the ground in our backyard that made us lose electricity/internet, it caused a chain reaction of electrical problems in our home where our ceiling fan got fried(which they did replace with a cheaper model), our electric garage door opener got fried which I have in email that a guy was supposed to be out for 2 days to fix but never showed back up so this wasted my time for days(whats my time worth, I make great $ in the car business?)!

  My wife lost income the first Monday after this happened because that afternoon electricity had to be powered off by them(and they know this)!

  And because my wife couldnt be without electricity for a 3rd day/time she had to inconvenience herself by going 15 minutes away to rent an office at Common Desk which obviously she had to pay for so her jobs wouldnt be at risk after 2 days of NOT being able to work, get paid for time missed becoming of Ansco(and they know this)!

  And then theres our refrigerator being shut down from Saturday early afternoon to late Monday night where we lost perishables, had to eat out.

  Oh, and of course lets not forget our coffee maker getting fried from their negligence along with our upstairs ac control part and an electric upright fan.

  Also our backyard is a mess still!

  We are from our pockets $600 for a new electric garage door opener, $250 for our deductible to fix ac, $100 was original cost of fan that got fried, $150 was roughly the cost of a couple of meals we had to pay because we didnt eat at home(actually we spent more $$$ than this on eating out, theres 3 of us and we usually spend anywhere from $140-$170 eating out a single time, we had no use of our refrigerator or our microwave from mid day Saturday until late Monday evening.

  So we should be asking for reimbursement for like 6 meals!

  Of course we lost our perishable food in refrigerator.

  My wife lost income!

  BUT YET HERE WE ARE STILL PLAYING GAMES!!!

  ONCE AGAIN WE ARE THE VICTIMS FROM ANSCO!!!

  I dont think that anyone wouldnt be TICKED off if this happened to them including every single employee of Anscos(which actually their supervisor voluntarily said he could imagine how we felt and that Ansco would make everything right)!

  BUT ONCE MORE HERE WE ARE WITH ALL OF THE GAME PLAYING AND ITS GETTING PRETTY OLD!!!

  EVEN HAVING TO TAKE TIME TO RESPOND TO THIS WASTES 20 MINUTES OF MY LIFE THAT ILL NEVER BACK!

  LAST, I THINK ITS RIDICULOUS HOW WERE HAVING TO FIGHT FOR WRONGDOINGS THAT WERE DONE TO US BY ANSCO!!!

   

   

  Business Response

  Date: 03/04/2025

  We are working as diligently as we can with the homeowner to rectify this incident. It does not appear that the homeowner is satisfied, and we are trying to be as cooperative and as supportive as possible. 

  Customer Answer

  Date: 03/04/2025

  This afternoon we received a check from Ansco for $911.59 and we appreciate it BUT this isnt going to cut it!

  I Believe this was initiated before or last $250 ac repair expense and our $100 upright fan expense(so for starters were $350 short alone here).

  And last response I forgot to mention the *** offer, that offer is fine but $100 needs to be added in too for our law guy to smooth out, etc.

  We feel weve provided enough information for income lost.

  However one contract is harder to supply information on because of the way that the pay.

  Still, my wife is out both but if we can hurry up and settle this were willing to accept pay for contract job that more information was provided for, also, the Common Desk costs, and for the $350 were out for ac/fan(mentioned above).

  I dont see how we can be more FAIR than this(were losing $ here we should not even have to lose).

  Thanks GS

  Business Response

  Date: 03/05/2025

  The additional comments from the homeowner have been forwarded to our internal customer care team. They will be in contact the homeowner to continue to work towards a resolution.

  Customer Answer

  Date: 03/05/2025

  Again, were closer but not there yet. Im just following up here as requested.
  

  Hopefully we can get this resolved soon. Thanks 

  Business Response

  Date: 03/06/2025

  ***** ***** in our ********* has been handling this complaint with the homeowner.  According to *****, our subcontractor, Fiver Fast Underground hit the electrical line at his residence on a Saturday and they immediately called an electrician who came out and did a temporary fix until they were able to return and fully repair the line on Monday. This homeowner has been reimbursed once in the amount of $911.59 for some food, a garage door opener and other miscellaneous items. A second claim has been submitted and is in process for $329.99 because now he says the ** went out and they had to replace a fan upstairs. The homeowner is requesting lost wages but has not been able to provide sufficient documentation on that. ***** says instead of communicating with her he is going straight to the BBB.  We would be able to work with him more sufficiently if he communicates properly with *****, who is handling his complaint and provides proper and required documentation for what he is seeking.  Making a request for wage reimbursement requires proper documentation from the employer confirming dates and hours lost, wages per hour, etc. He has ******* contact information, but I will provide it here.  By email to ****************************************** by phone ************.

  Customer Answer

  Date: 03/06/2025

  With all due respect this is our final/best counter offer we have for them(WE ARE STILL LOSING $$$ WHENEVER WE SHOULD NOT BE LOSING A ***** VIA WHAT THEY HAVE COST US)!

  We have sent sufficient loss of wages proof.

  I guess they cant believe that some contract workers can work on weekends?.

  But what they do know without a doubt is on the following Monday whenever they came to our home and cut our electricity off so they could work and for those 6 hours they know first hand that my wife who works remotely has NO electricity/internet so she could not work. 
  

  For these 6 hours alone @ $80 bucks an hour this cost her $480 bucks!

  And she was told they would be back the next day on Tuesday and possibly on Wednesday so my wife rented an office at a place called Common Desk(then they didnt even show up like they said so she was inconvenienced for nothing)!
  

  This is all so RIDICULOUS and DISRESPECTFUL, everything they did and are still doing!

  So like my response to them below, this is it for us. We couldnt ever be more than this! At this offer we(my wife) still has a major $ amount of lost wages!

  My Response to them:

  The denial of wages is ridiculous.
  
  
  If nothing else, if you cant understand people actually work remotely on weekends(fyi my wife worked until 1AM this morning remotely and shell get paid for it too), youll know you came to our home the Monday after the Saturday this all started on and our electricity was off via youll working at our house all that afternoon, 6 hours to be exact.
  
  
  My wife was home(because she works remotely) and youll know she was not able to work that whole afternoon.
  
  
  This is my FINAL offer to youll and if you dont do this we will have to see you in court(and we will be suing for a whole lot more $$$ including my time, what all of this has cost me)!
  
  
  Monday alone, the 6 hours my wife missed was $80 per hour so 6 x $80 = $480.
  
  
  And then she/we were told electricity would be off the following Tuesday and probably Wednesday so she rented/worked from Common Desk(which I believe was $50 bucks, at least this amount anyway), and then no one even worked at our house these days(but yet the supervisor stopped by these 2 days in the late afternoon, our Ring Doorbell even has proof of this).
  
  
  So, to end this right now, check in the mail today, my/our FINAL offer is the $329.99 you mentioned, $100.00 for spreading/shoveling SOD after youll have it dropped off(surly youll dont expect me to shovel this or pay out of my pocket for someone to do), $480.00 for Mondays wages lost(only Monday), and $50.00 for Common Desk. So a grand total of $959.99.
  
  
  This excludes Saturdays lost wages so my wife is getting screwed here.
  
  
  No offense to you, I believe youre now trying to make things right here but this is minimum we will accept and this offer is for today only!
  
  
  Again, my wife already provided technically enough proof of missed wages for Saturday too but excluding this YOULL KNOW that youll were at our home this Monday we are talking about here and youll know that youll had our electricity off for that whole afternoon, 6 hours.
  
  
  And youll know your guy had a conversation with my wife about how SHE COULD NOT DO HER WORK THEN.
  
  
  Were losing $$$ at this offer which we should not be!
  
  
  Sincerely yours, GS

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to pay ************* to replace my waterline that had a severe leak due to Ansco employees hitting my waterline when they were putting in fiber optics for ***** The repair Ansco made when they hit my line was done incorrectly according to Rotor Rooters. Their explanation and paperwork has been forwarded to Ansco. Ansco does not return my calls or respond to emails. They just basically ignore me. Originally when I filed this claim I dealt with **************************. They were very nice but said since it was one of their contractors who damaged the line I would have to go through Ansco. They forwarded all the information and since then nothing has been done. I'm 76 years old and to pay $6634.00 to replace my waterline because of the negligence on Ansco's contractors.

  Business Response

  Date: 11/15/2024

  We have been in contact with the homeowner, who requested we contact the plumbing company that performed the repairs. We are awaiting a return call from the plumbing company's manager in order to get a resolution for the ***

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22527421
  
  I am rejecting this response because: They were told many times to call the plumbers if they had any questions and never did.  Then they had someone come out to my house and **** where water, electric, etc lines were located.  Then two men from Ansco came to my house asking me the same questions they had asked me before. I again told them to call the plumbers (Rotor Rooter manager ***** *****) because they were questions about what the plumbers had done.  Finally they put through a call.  When I checked with ***** ***** he told me he had been on vacation and just saw the message.  He said he would call them today.  They have done everything they can to delay doing anything. This has been going on since the first part of September.  I called many times and no one would call me back.  Now they act like they have been waiting for a response from Rotor Rooter and it's all their fault.  Ask them when they left a message for the plumber.  It sure was not back in September!
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 11/26/2024

  Our PM has been in contact with the plumbing company. Initially they were dispatched out to the homeowners property and found a leak up closer to the home, where the service had failed, that had nothing to do with us. They repaired that location and then were contacted a second time for them to report to the property for a continued leak. This time they found the damage that had been repaired in the right of way. They asked the homeowner as to what she wanted to do and she directed them to replace the entire service line to the home. We are not responsible to cover this work scope outside of the right of way work. That's where the damage occurred that we repaired.  Our PM has been in contact with the plumbing company to try and get more information on this work to help this homeowner out with the high dollar invoice that she was billed for. The manager has been gathering the details to email to our PM, but has been slow in providing the information. The plumbing company's manager did state that he does not have any photos. We will continue to follow up with the plumbing company and the ** to get this resolved to the **'s satisfaction.

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22527421
  
  I am rejecting this response because: When they say the homeowner found a leak closer to the home which they had nothing to do with is just a way of confusing the whole issue.  I did have a leak. It was NOT a continued leak.  My kitchen faucet was leaking and was replaced.  This had nothing to do with the situation that I am dealing with.  A few days after this faucet repair Roto Rooter was called to my house because I received a bill from the city for $681.67.  My normal bill is about $70.00.  The city came out to check my meter to be sure it wasn't a problem with the meter.  I spoke with the man from the city and we both looked at the meter.  It was spinning like a top and he pointed out to me where the water was running down from my main water line.  That is when Roto Rooter was called the second time.  This is the only claim I have made against  ********.  They totally ignored communication with me going back to September.  I was originally dealing with AT&T's insurance carrier but because the work was done by a contractor they hired I had to go through their insurance.  The bottom line is the contractor his numerous homeowners water lines when they were installing the fiber optics for AT&T.  I was told by Roto Rooter that there had been multiple repairs to the line.  I will send you a copy of the letter they left for me because they worked all night till 3:00 am.  I was also told verbally that because of all the repairs if the line was not replaced all the way I would continually have water leaks. I never directed anybody to replace anything.  I know nothing about water lines, repairs, leaks, etc. ******** also told me that Roto Rooter was ripping me off by saying they had to hand dig it but the letter I'm attaching explains why.  ******** is now saying the delays are all Roto Rooter's fault when I know they are not because they just contacted them.  They put me off for weeks hoping I would just forget but it's their fault and they know it.
  
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/14, subcontractors of one of Dycom's subsidiaries (Ansco and Associates LLC) cut the ground electrical line to my house while laying fiber optic line in my backyard. This sent an electrical surge to my house which fried my breaker box and the dangerous surge continued into my house until I turned off the main electrical line. While I waited on the electrical company to come and temporarily replace the damaged line, I was given this number ***************) to call to try and reach someone to talk to about how to resolve the damages. I got a voicemail with no emergency info, so I left a message for someone to call me asap. I had an electrician make an emergency trip that evening who deemed the house unsafe to turn the main power back on. I went ahead and agreed for them to come back in the morning to begin on the repairs as no one from the Ansco was available to advise on how to proceed. I was contacted by ********************* in the local Ansco office the next day who advised that the typical claim process takes 6-8 weeks after all invoices had been received. As the electricians started to repair and begin to uncover the extent of the damage, I realized I was not going to be able to afford and wait for the claim process and asked for the claim process to be escalated for immediate reimbursement or at a minimum to be in contact with the individual/adjuster who would be responsible for my claim. ***** continued to advise me that due to the extent of the damage (being over 10k) my claim was being escalated to their insurance. Over the phone on 5/31, she told me that I would be contacted from someone Dycom whom I discovered is not an insurance company but their parent company. I have not been contacted by anyone from Dycom to date. 3 weeks later and my house still unsafe to live in, I have invoices waiting to be paid I cannot afford, and none of the parties responsible are cooperating with me in advising how and when any of my issues will actually be resolved.

  Business Response

  Date: 06/13/2024

  A representative from our parent company (Dycom) has been in contact with ************************ regarding the claim and loss. We are working with the ** to resolve this matter quickly and efficiently.

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21801735
  
  I am rejecting this response because:

  This is false information.  I have not been contacted by *****.  I was contacted by Ansco's insurance company who advised that the incident is not covered under their policy after internal review.  I have been passed to the subcontractors insurance which is now pending review.  I am still in urgent need of reimbursement and resolution.  

  
  Sincerely,
  
  ***************************************

  Business Response

  Date: 06/13/2024

  Dycom's insurance investigator deemed that the subcontractor that was hired to perform this work is at fault. The subcontractor's insurance information has been provided to ************************ and the claim is pending review with them. The claim number is 02170961 with ******************************** Point of contact is ************************* at **************.

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21801735
  
  I am rejecting this response because:

  I have not had any contact with Dycom or their insurance.  Yes, I have just received the claim and contacted as mentioned this morning from the contractors insurance.  However, seeing as we are over 4 weeks from the incident date, I am still highly unsatisfied with how my claim has been handled.  This is one of the most unprofessional experiences I have ever been a part of.  I need immediate resolution as I am still in crisis mode.  I also need clarity what the next steps are should the subcontractors insurance policy not cover any or all of the expenses.    

  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I still want to know UNDER WHOSE AUTHORITY DID YOU ATTEMPT TO REPAIR MY MAIN SEWER LINE?Its a simple question that ANSCO keeps avoiding... ANSCO's authority was to LAY fiber for ATT, They had NO AUTHORITY to Perform REPAIRs on my PRIVATE PROPERTY.ANSCO has already admitted Negligence. They came onto private property, damaged my main sewer line, and without NOTIFICATION Performed Repairs behind my back, Even Covering up the Damaged Section from View, It was Not Until After we Noticed Issues That they Notified us that they had damaged and attempted to repair the Line. That is NOT Right and Potentially a Violation of Texas Easement Codes...

  Business Response

  Date: 06/13/2024

  Our internal customer care department is handling this complaint with the HO. 

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are criminals. They will come on your property without your consent and destroy your yard and have no regard for the home owners that have to pay the price for bad mistake. It has been 3 weeks since they destroyed my yard trying to install **** fiber and ended up cutting a water line that's still leaking as we speak. And because of them, I'm unable to have cable installed in my home because they ended up doing such a poor job that they cut one of the fiber wires. I work from home and cannot go this long without not having internet. I've since then filed a claim but no one has came out to try to fix the problem THEY MADE. I will be taking them to small claims court the moment I can. DO NOT LET THESE MONSTERS ON YOUR PROPERTY. I need them to come back to my property and fix the mess they made ASAP or else I will take them to small claims court and put them on the news.

  Business Response

  Date: 05/28/2024

  Our internal customer care department will be reaching out to the ** to rectify this complaint. 

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/01/2023 1. Ansco's negligence damaged my main sewer line while laying fiber for ATT.2. The damage and Ansco's attempt to repair it were intentionally covered up by its employees. This cover up was highly unprofessional, unethical and potentially a violation of Texas easement laws. It is my right as the property owner to be notified of any and all damages to my property and be notified of all repairs that need to be performed. I want to remind you that Ansco did not have the right nor the authority to make repairs on my property. 3. Not only did Ansco not inform me of the damages or subsequent repair. In the Days following the repair, I noticed the showers and sinks in my house were not properly draining. I decided to hire my own plumber to diagnose and fix the problem. In fear of potential damage to the interior of my house, I decided to move quickly to correct the issue. After consultation with the plumber, I decided to move forward with a 10 foot repipe. 4. I was given options to do a 10 ft repipe or a total repipe of about 35ft. I chose to go with the 10 ft repipe after performing a cost vs benefits analysis. I wanted a viable long term solution, a solution that would repair/replace the damaged line as it was before Ansco's negligence. This is my right as the property owner, again, Ansco had no authority to repair anything on my property, they were there solely to dig and lay fiber for ATT. I do not believe Ansco had my interest in mind before attempting the repair or they would've notified me and offered me options on how to repair it, not try to conceal it. Concealing it was 100% interest of Ansco and its employees.5. It is now 4 months later, the plumbing is working great but I still have not been reimbursed for the repair. When will this be done so we can close my claim and move forward?Please let me know if you have any other questions, if not please submit reimbursement at your earliest convenience

  Business Response

  Date: 04/08/2024

  The original claim was denied due to no burden of proof that there was damage to a tree and no ********* had been disturbed/missing.  He did state to one of our employees that he wanted to have a section of his sewer looked at and/or replaced, but our subcontractor had replaced the damaged section last year during the original construction.  Since his claim to be reimbursed for the additional sewer section where he hired a plumber to replace, he still has yet to provide the invoice for that section replacement and camera footage that would show the burden of proof that it was damaged outside of the section that had already been replaced.  We seem to be at a standstill until we can get the burden of proof and a copy of the invoice showing it needed to be replaced due to damage caused by our construction.

  Customer Answer

  Date: 04/08/2024

   

  1/31/2024 reply by Ansco stating they would be reimbursing me for damage to my tree, and landscaping. contrary to their response to me

   

  "****************, 
  
  
  I just spoke to the District Manager regarding the invoices. I will process 2 of the invoices provided: $632.10 Landscaping invoice and $375.00 Tree invoice for a total of $1007.10. Again the reason for the plumbing invoice being denied is not because of not speaking to the plumber but we need a detailed invoice as to why 10 ft of sewer was repaired. Again we have pictures from the crew of what was damaged/repaired to the sewer line. If the plumber discovered something the crew missed then that is what we need to know. "

   

  and again on 2/12/2024 this was received by Ansco regarding my tree and landscaping reimbursement

   

  "Good Morning **************** as I previously stated in my email to you that we were going to submit a reimbursement for the amount of $1007.10. And the plumbing invoice is still being denied as I have stated as to why. The reimbursement process can take up to 5 weeks depending on the amount that is being submitted and who has to approve it. I will update you on the process thank you. "

   

   

  As of today I have not received any reimbursement for my tree, landscaping, time and plumbing repairs created by Ansco

   

  They have also failed to give an accurate response to whose authority they had to do repairs to my main sewer line after it was damaged, not only did they perform a shoddy repair that needed immediate replacement, they performed the repair without notification or authority from me.. this is not a year long problems, the problems occurred in october and ive been fighting them ever since, theyve made me jump through hoops and have lied at every step... look at all of the companies reviews online and even their past BBB reviews and issues... this company can not be trusted to do the right thing,

  again under what authority did they have to repair my main sewer line after cutting threw it? they tried to conceal the damage and did not even inform me, it wasnt until we noticed our indoor plumbing wasnt draining that they finally admitted to performing repairs on my main line...100% unacceptable.

   

  thank you bbb for your help in this matter

   

  Business Response

  Date: 04/16/2024

  As stated previously, the original claim was denied due to no burden of proof that there was damage to a tree and no Bull Rock had been disturbed/missing.  HO did state to one of our employees that he wanted to have a section of his sewer looked at and/or replaced, but our subcontractor had replaced the damaged section last year during the original construction.  Since his claim to be reimbursed for the additional sewer section where he hired a plumber to replace, he still has yet to provide the invoice for that section replacement and camera footage that would show the burden of proof that it was damaged outside of the section that had already been replaced.  We seem to be at a standstill until we can get the burden of proof and a copy of the invoice showing it needed to be replaced due to damage caused by our construction.

  Customer Answer

  Date: 04/16/2024

  The company has continued to not answer the most important question here.

   

  Under what authority did Ansco make repairs on my property to my main sewer line? I've researched the Texas Easement Code thoroughly and have not found on any instance that a subcontractor(Ansco) working under authorization of a utility company(ATT) is allowed to perform repairs without consent from the property owner? Can you please let me know how this happened?

   

  I was not informed of any damages to my main sewer line until Ansco had already tried to conceal the repar, I have multiple eye witnesses to corroborate my claims

   

  and in regards to my other invoices that were submitted, I was told on 2 occassions via email on jan 31 on or around Feb 13 that Ansco would be cutting me a check for the issues, I was also told it would be 5 weeks to receive it - it is now 2 months...

   

  my plumbing invoice was submitted and I explained the situation in detail several times and here is my latest reply to Ansco:

   

  In regards to the 10 foot repipe that was done. 
  
  
  1. Ansco's negligence damaged my main sewer line while laying fiber for ATT.
  
  
  2. The damage and Ansco's attempt to repair it were intentionally covered up by its employees.  This cover up was highly unprofessional, unethical and potentially a violation of Texas easement laws. It is my right as the property owner to be notified of any and all damages to my property and be notified of all repairs that need to be performed.  I want to remind you that Ansco did not have the right nor the authority to make repairs on my property. 
  
  
  3. Not only did Ansco not inform me of the damages or subsequent repair.   In the Days following the repair, I noticed the showers and sinks in my house were not properly draining.  I decided to hire my own plumber to diagnose and fix the problem.  In fear of potential damage to the interior of my house, I decided to move quickly to correct the issue.  After consultation with the plumber, I decided to move forward with a 10 foot repipe.   
  
  
  4. I was given options to do a 10 ft repipe or a total repipe of about 35ft.  I chose to go with the 10 ft repipe after performing a cost vs benefits analysis.  I wanted a viable long term solution, a solution that would repair/replace the damaged line as it was before Ansco's negligence.   This is my right as the property owner, again, Ansco had no authority to repair anything on my property, they were there solely to dig and lay fiber for ATT. I do not believe Ansco had my interest in mind before attempting the repair or they would've notified me and offered me options on how to repair it, not try to conceal it.  Concealing it was 100% interest of Ansco and its employees.
  
  
  5.  It is now 4 months later, the plumbing is working great but I still have not been reimbursed for the repair.  When will this be done so we can close my claim and move forward?
  
  I am again requesting immediate reimbursement for my main sewer line repair and all of my invoices that were submitted late 2023 via email to Ansco *********************

  Business Response

  Date: 04/16/2024

  The receipt the ** provided was a standard book receipt with hand written information on it.  It had no letterhead nor a company name for us to confirm its accuracy to ensure the work was actually performed.  When we asked the ** for the contact information of the plumber who replaced his sewer line (after repair was made during construction), he denied our request.  There is no photo or video evidence that the line was actually replaced.  We are not denying his request for reimbursement, but will need this information to be able to reimburse.  
  
  In regard to damage done to the tree and bull rock, there too is no evidence of damage to support reimbursement.

  Customer Answer

  Date: 04/16/2024

  Under what authority did Ansco make repairs on my property to my main sewer line? I've researched the Texas Easement Code thoroughly and have not found on any instance that a subcontractor(Ansco) working under authorization of a utility company(ATT) is allowed to perform repairs without consent from the property owner? Can you please let me know how this happened?

  Business Response

  Date: 05/01/2024

  We have addressed this complaint multiple times. The original claim was denied due to no burden of proof that there was damage to a tree and no Bull Rock had been disturbed/missing.  He did state to one of our employees that he wanted to have a section of his sewer looked at and/or replaced, but our subcontractor had replaced the damaged section last year during the original construction.  Since his claim to be reimbursed for the additional sewer section where he hired a plumber to replace, he still has yet to provide the invoice for that section replacement and camera footage that would show the burden of proof that it was damaged outside of the section that had already been replaced.  We seem to be at a standstill until we can get the burden of proof and a copy of the invoice showing it needed to be replaced due to damage caused by our construction.

  Customer Answer

  Date: 05/03/2024

  Under what authority did Ansco repair my main sewer line?

  Ansco was there solely to lay fiber for ATT, not fix plumbing issues....
  

  You came onto my property and damage my main sewer line and did the repairs without notifying me AND WHEN THOSE REPAIRS WERE FAULTY AND CAUSED A BACK UP OF SEWAGE INTO MY HOUSE AND I HAD TO FIX THE DAMAGE YOU DECIDED TO NOT REIMBURSE ME
  

   

  SO AGAIN I ASK???  

  UNDER WHOSE AUTHORITY DID ANSCO REPAIR OR ATTEMPT TO REPAIR MY MAIN SEWER LINE?
  

  ANSCO PERFORMED REPAIRS ON MY PROPERTY WITHOUT NOTIFICATION OF DAMAGES - AND WHEN I HAD TO FIX THE PROBLEM THEY CREATED - THEY THROW UP SMOKE SCREEN REPLIES...

   

   

  UNDER WHOSE AUTHORITY DID ANSCO REPAIR OR ATTEMPT TO REPAIR MY MAIN SEWER LINE?
  
  

   

  ANSCO WAS THERE SOLEY TO LAY FIBER FOR ATT NOT MAKE DECISIONS OR MAKE REPAIRS ON DAMAGES TO MY PROPERTY

   

  I DEMAND IMMEDIATE REIMBURSEMENT FOR MY TIME AND DAMAGES TO MY PROPERTY.

  Business Response

  Date: 05/07/2024

  We will process the claim upon receipt of an actual invoice and burden of proof that the sewer line was in fact damaged.  

  Customer Answer

  Date: 05/07/2024

  This is much larger than the claim ********* cant come onto private property, damage private property, conceal the damage and attempted repair, then inform the property owner of that damage...It is my right as the property owner to be notified of any damages before repairs are performed and be allowed to repair the damage with a plumber of my choice.

  I still want to know UNDER WHOSE AUTHORITY DID YOU ATTEMPT TO REPAIR MY MAIN SEWER LINE?

  Its a simple question that ANSCO keeps avoiding... ANSCO's authority was to LAY fiber for ATT, They had NO AUTHORITY to Perform REPAIRs on my PRIVATE PROPERTY.

  ANSCO has already admitted Negligence.  They came onto private property, damaged my main sewer line, and without NOTIFICATION Performed Repairs behind my back, Even Covering up the Damaged Section from View, It was Not Until After we Noticed Issues That they Notified us that they had damaged and attempted to repair the Line.  

  That is NOT Right and Potentially a Violation of Texas Easement Codes...

  Invoices were submitted in November for Reimbursement...I demand immediate reimbursement for invoices submitted.

   

   

  Business Response

  Date: 05/21/2024

  We can process the claim upon receipt of an actual invoice and burden of proof that the sewer line was in fact damaged.  Our internal customer care department is working on resolving this with the HO. 

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ansco was hired by AT n T to dig up a fiber optic line in my front yard on 12 Dec 2023, the fiber line has been cut by the water company months before I moved into this new construction home. While digging the broke my main water line that feeds my sprinkler system and damage two sprinkler heads. This system was installed approximately 10 days before Ansco damaged it. I filed a damage claim with ******** (AT n T) and was told by them that Ansco had done the work and are responsible and the claim was turned over to them. Ansco has turned down my claim and will not pay for damages telling me the sprinklers were leaking before they dug. This system was 10 days old and worked perfect, they Say the ground was wet when they arrived, the builder had hired a power wash company to clean sidewalk that morning and I sent them film from my Ring door ****. I have sent them all the footage of the workers digging and even looking at the line when they broke it. This is not a leak, this was a guesser shooting water into the air, they shut the water off at the valve after they broke it and didnt tell me and left. They covered the yard with dirt and never returned to put sod back down or repair the broken line and sprinkler heads. If I had a leak I would call the sprinkler installer and have it fixed under warranty. I have since had the sprinkler installer come back and fix the system and plant new sod. I have a receipt for $350, that is what I am seeking. I can send Ring doorbell video to whoever wants to see it.

  Customer Answer

  Date: 02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around the beginning of May 2023 Ansco contractors broke our water line while installing **** fiber optic cable in our neighbor. Around the beginning of September 2023, we noticed that the water line was leaking in the same area where it was initially broken. Ansco did make a repair to the water line. Around the beginning of February ****, we noticed a water leak in the same area again. Ansco has been notified but the repair has not been made. We also asked ************************** to take a look at the situation. The investigator confirmed that the leak is not from their side. The lack of communication indicates to me that we are being ignored by Ansco.