ComplaintsforPrecision Tune Auto Care
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
11/24-11/27/2023 I went into this business to have an oil change performed. They did so and I went home. My car was leaking oil, had the car towed back, and they forgot to put on a washer. They did so. The same day I was having issues with my car. It was brought back and was knocking and they forgot to put a VITAL part of my oil filter back on that controls oil pressure to the entire engine. It now sits at a *** specialist and they state they 1. Used the wrong oil, the wrong filter. And they even added an additive with copper flakes into the oil. This information is coming from a *** dealer. Precision did not take responsibility for it. They were very unprofessional. They did not want to give me corporates number, and they even tried to pull my car’s ****** to tell me why they will not be able to assist due to what ****** says. Which stated it had no service for 3+ years. Which is untrue. This engine was replaced a year ago for $8,xxx and I am seeking just that before I involve my lawyers anymore on the issue. I just want what is RIGHT.Customer response
01/18/2024
This is an invoice/recommendation from the *** specialist that installed an engine in my car a year ago. Brought to them after Precision didn’t do anything to correct the issue/do the job correctly
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.