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ComplaintsforClearwater Sportfishing Boats
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Complaint Details
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Initial Complaint
06/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Purchased a ******************** boat brand new. Included in this purchase was a 10 manufactural warranty. Last year i filed an insurance claim due to the boat developing a large crack and the bottom completely delaminated. The marine surveyor that inspected the boat deemed there was no impact damage and this was caused by a manufactural defect. The dealership i purchased from then sent the boat back to the factory to start the warranty claim. Clearwater hired their own engineer who also deemed there was a manufactural defect. They have been in possession on my boat for almost a year now, still will not give me a solution to resolving this issue. Chad (manager) has been ignoring my calls and texts for weeks now. They are still in possession of my boat. With the failed responses, im almost to the point in reporting the boat stolen.Business response
08/19/2022
Business Response /* (1000, 8, 2022/07/08) */ Clearwater did indeed receive Mr ******s 2200. It was communicated immediately to him that Clearwater Sportfishing LLC did not build this particular 4- to 5-year-old vessel and that another *** did. I proceeded to communicate that we could repair the vessel and try our best to make the warranty as close as we can to the former *** warranty. The warranty is a 10-year declining warranty that is in writing. Mr ****** has followed with constant threats etc of which will not help his situation. In regards to the boat being stolen Mr ****** is in full knowledge of the vessels location. Please allow this response to serve as notice that the vessel needs to be picked up or construct a repair similar to the former *** warranty.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.