ComplaintsforAll Pro Fencing
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We (****** ******* ***** ********** ******) hired Eddie P******** and All Pro Fencing in ******* **** to install a substantial amount of privacy fence...in excess of $12,000. We noticed over a month ago that one section of the fence(that is on our children's playground) was swaying and not stable. We proceeded to attempt to reach Mr P******** several times regarding it. He would not answer calls or messages. He did finally show up, when no one was here, and just stood from a distance and looked at it(this was seen on security cameras), but never went up to the fence. After many more repeated calls, he finally came by when I was here and I took him out there and showed him the issue. He stated that he would have it taken care of. Several weeks have gone by and he has not answered, returned or responded to a multitude of texts, phone calls and voice messages. We know he has seen the texts because they showed as being read. My director did finally make contact with him last week and he assured her that someone would be there to fix it before the weekend was over. It still has not been fixed. This presents a substantial hazard and a huge liability to the small children who play on that playground. We cannot take them outside if it is windy in fear that it may fall on one of them. I just want my fence fixed...properly!!!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.