ComplaintsforAnthem Blue Cross Blue Shield of Georgia
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I enrolled in ****** ****** through the health insurance marketplace last year for this year. I spoke to the supervisor of ****** last year in regards to the amount I will pay ******* ** 2023. He told me that once the tax credit is applied, I will pay 97.00. ******* ** 2023 came and this is not what I was charged. I was charge 500 or more dollars that I was assured was not going to happen. Not only that, the company terminated my policy without notice or informing about anything. I paid 97.00 the amount that was suppose to be charged.Business response
01/17/2023
Based on the federal regulations of the Health Insurance Portability and Accountability Act (HIPAA), we are unable to answer your inquiry without the specific authorization and release of the complainant. The Business Consumer Alliance (BCA)is not considered a Regulatory Agency and is therefore, required to provide a copy of the HIPAA authorization with the inquiry to our office.
A valid authorization must include the following components:
Member name
Member identification number
Member date of birth
Member address
Full name of the party who is authorized to act on the member's behalf
Clear indication that the party is authorized to file an appeal/grievance on themember's behalf
Date(s) for which the authorization applies
Legible member signature
*** *********** *** ** ** ***************************** *** ******** * ******* ************* ***** ** **** ** *** ******* *** *** **** *********** ********* ******* **********Customer response
01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
06/16/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I can not get reimbursment for my purchase of At Home Covid Tests. I have been attempting since *********Business response
07/18/2022
Business Response /* (1000, 8, 2022/06/28) */ June**** 2022 ********************************************************************************* Dear BBB: This is in response to your correspondence dated June **, 2022, regarding the above referenced member. Due to federal laws pertaining to the Health Insurance Portability and Accountability Act (HIPAA) and the Protected Health Information (PHI) portion of it that went into effect April 14, 2003, we cannot relinquish information without proper authorization. Therefore, we will be addressing the concerns in question and responding directly to ************* I trust that the information provided will aid in resolving your concerns and want to thank you for the opportunity to assist you. Should you have any additional inquiries, please do not hesitate to contact me at *************** Thank you for your concern. Alicia********************************************************************
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Customer Complaints Summary
13 total complaints in the last 3 years.
3 complaints closed in the last 12 months.