ComplaintsforClearwater Plumbing

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid a total of $2,850 ****** ***** came out to my home after I told him I see two spots on my front porch. He said I'm gonna have to cut a hole in your front porch, run pipes from the porch to the water meter in the yard. I asked him do I need to be at home for him to do this? He said no. After getting home from taking my mother to the hospital, I called ****** said I was on the way back to the hospital to check on my mom. When I get to my house, ****** had put up a whole new water spouse in a awkward place that I did not need. I asked him why he did this, I don't need this. He said it will give you a whole lot of water pressure. He told me he would come back and take it down, when he find time. I noticed he had cut down my shurbs, there was cement that he put on the side of the road to put the pipes down. So I asked him did he put the cement back down? He said no, you don't need it. I went back to the hospital to check on my mom, I get a text message saying, the water is running in the bathtub and won't turn off, and we can't flush the toilet. I find out ****** went into my house, pulled out the water facet out of the tub, put another pump in my toilet, which I did not need it was working fine. I did not need nothing inside done, we only agreed on the front yard. I called his place ten times. My water is cut off, can't take a bath, can't cook, they said we cannot send him back out there, we will send him out tomorrow. So when ****** did come back, he went to the toilet an said I have trash in it that wasn't working. He took the pump out of the toilet and put it in his mouth and blew into it. So Isaid, what about the tub water not stopping? Then he took faucets out again. Saying I need shower cartridges. Now let me remind you, nothing was wrong with the toilet or shower, he basically messed those up creating more problems. So now, I got to get someone else out here to come do it correctly, someone I can trust.

  Business response

  09/27/2023

  This is our response to this dispute. Please note that we exhausted our means to satisfy customer by going beyond the the scope of contract only to have homeowner request we not visit the home again. We will outline the facts only here. 

  ****** ****** **** ******* ******* ********* *** *****
  
  ********* ****** *** **** *
  We responded to the customer's call to locate a leak in the yard on her water service. We located the break near the slab of the house where the galvanized water service connects to the piping under the front porch. The customer was charged $350 for this service
  We wrote the customer a quote of $2,500 to replace the water service as the current one was old galvanized and not in good condition. The customer approved the estimate and we scheduled to come back and run the new service once utilities had been marked by 811.
  ********* *** **** *
  We returned to replace the water service from the meter to the house at the tie-in point. We used a small trencher to dig a small trench connecting the two points. We did go through a small bush bed at the front of the dwelling. We also removed a small section of an abandoned concrete slab that we found under the grass.  We disconnected the existing water service and replaced it with a new *** water service as we were contracted to do. There was a hose bib that was located on the other side of the bush garden. In an attempt to not destroy the bushes by trenching a new line to the spigot we installed a new spigot on the side of the house closer to the excavation we already had. We tested for leaks and backfilled the excavation we humped slightly for settling, we also covered with wheat straw. We did not do any other landscaping as we exclude landscaping from our contracts.
  After we had left we were called out again and an hour later the customer complained that the toilet was not working. We went back out and replaced the toilet stop valve, supply line, and fill valve free of charge as some debris was in the line. When we left the toilet was functioning properly. This was done free of charge
  About an hour later the customer called back and said that the shower would not function. We went back out and disassembled the shower and tried to clean it but the cartridge was old and not in good shape so we scheduled to come back the next day with parts to rebuild the shower valve. This was done free of charge.
  
  ********* *** **** *
  We returned and installed the new parts for the shower valve. This allowed water to flow but there was a slow drip in the shower due to the valve body being 60 years old. The husband commented that it had always dripped but ****** said it was our fault. We quoted her $450 to replace the valve with a brand new one which is a considerable discount from our normal rate. This was done free of charge
  She called back an hour later complaining that the toilet was now overflowing. We came back out for free and blew a small piece of debris out of the diaphragm. When we left the toilet functioned correctly. This was done free of charge
  She called back less than an hour later and complained that the toilet still didn’t work and that she did not like the location of the hose bib and wanted us to move it for free. We told her that we could not come back anymore that day but would try to fit her in later in the week.
  
  ********* *** **** *
  She called and spoke to our answering service: UNHAPPY WITH THE WORK ****** DID AT HER HOUSE DOESN'T WANT HIM OR ANYONE ELSE COMING BACK CUSTOMER DECLINED TO LEAVE HER ADDRESS

  
  

  Customer response

  10/04/2023

  
  ****** ******** *******
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

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