ComplaintsforColumbus Seamless, Inc.
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Complaint Details
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Initial Complaint
05/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Columbus Seamless was hired to install gutters on our newly built home. After countless delays and issues, they returned 5 times and never solved any of the problems. We had multiple other installers look at the work and were told multiple times we should take them to court over what we experienced to compensate for damages. After delayed installation, problems, and broken promises we were forced to remove the entire newly installed gutter system to prevent further damage to our home and resulting erosion on our property. In the end, we hired "******** **** **** ** *******" to remove everything Columbus Seamless installed and repair the damages. Columbus Seamless will not return our calls and never refunded our money. Not only did we lose thousands of dollars, but we had to remove, repair, and replace the entire gutter system costing us almost 3X the initial price.Business response
06/05/2023
Good afternoon, I am unaware of any countless delays that occurred, I have an initial deposit on *** *** **** and a final payment on ***** *******. We give a 3-4 week lead time for installation. The last contact that I am aware of with this customer was in ***** ** **** when a service call was needed. I have not had any request for refund or heard anything from or about this customer in over a year. The customer would have still been under warranty up until ***** of this year, so I am not sure why we were not contacted to take care of any issues.Customer response
06/07/2023
Complaint: ********
I am rejecting this response because:Documentation attached disproving the Columbus Seamless statement of, "The last contact that l am aware of with this customer was in ***** ** **** when a service call was needed I have not had any request for refund or heard anything from or about this customer in over a year"
We spoke with you on
**** ** **** **** *** **** **** *** **** **** *** **** **** *** **** **** ** **** **** ** **** ****** * * **** ** ****** *** **** you met at on our property and singed a work order for the repairs with were never completed.
Respectfully, we asked again for a full refund.
Sincerely,
******* *********Business response
06/12/2023
Good morning, What is the phone number associated with in these text message photos? The owners at Columbus Seamless have never seen or heard of any of this. When did you contact the office about these complaints or issues? The last record the office has with this customer is from ***** ** ****.Customer response
06/13/2023
Complaint: ********
The office was called during this period multiple times. We were instructed to communicate with ***** directly as he provided the estimate and installed the gutters.
***** is also who came out multiple times to "adjust" the gutters and never corrected the issues along with a helper who may have been his son.
Images attached showing communication was with ***** along with samples of the multiple documented issues.
Sincerely,
******* *********
Sincerely,
******* *********Customer response
06/13/2023
The office was called during this period multiple times. We were instructed to communicate with ***** directly as he provided the estimate and installed the gutters.
***** is also who came out multiple times to "adjust" the gutters and never corrected the issues along with a helper who may have been his son.
Images attached showing communication was with ***** along with samples of the multiple documented issues.
Sincerely,
******* *********Business response
06/16/2023
When did you contact the office or ask to speak with an owner? The last contact that I am aware of you making to the office was in ***** ** ****.
Customer response
06/21/2023
Complaint: ********
I am rejecting this response because:We have uploaded multiple documents regarding ongoing communications with Columbus Seamless. As of ********** at 7pm est. they have still not contacted us to resolve this matter.
At this time, we are asking the Better Business Bureau to Close the complaint as "Not Resolved" - we have taken the matter to the ******** ****** ********* *****.
Sincerely,
******* *********
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.