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ComplaintsforRiver City Youth Football
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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
We participated in a fundraiser for both the cheer team and our football team. We never received our car wash or donut tickets for the cheer team. We requested our money back and have yet to receive the money back and the season is now over. We did receive our tickets for the football team, but we have not received trophies nor a banquet that the fundraiser money was suppose to go towards. Also never received the socks that was including in the uniform. At this point I just want the money back for the cheerleading fundraiser as I had to come out of pocket to give the money back to people I asked to buy tickets. $110.00 total. Very unprofessional and unorganized to say the least.Business response
01/02/2023
The first part of the complaint spoke about the fu drainer issues. We have requested a refund back for the fundraisers so that we can return all fundraiser funds to the team.Ms. ******* stated the fundraiser was to be used for the banquet and trophies. On ***** the league had a banquet in which Ms. ******* attended with her grandson. They came late. They received his ring and left the banquet. The next issue that was complained about was having not received the team socks. The socks for this team was given directly to the coach. How the distributed the socks is beyond our control. Ms. ******* was made full aware of all of this in full detail because at one point she became a board member but when she felt that the board officers was not doing things the way she felt they should be done she decided to quit.I hope I have addressed all of this. I am not the communications person for our league but since she had you all address me the league felt that I should respond. Please let me know if there is anything else that you may need from me. Thank you so much for bringing this to our attention.Also I apologize I forgot to include that they received everything the fundraiser was due to cover plus they are receiving a refund. Our league president paid out of his pocket for the items that the fundraiser was due to cover. We are also parents with the league and are dealing with the same fundraiser situations. Again thank you for your time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.