ComplaintsforAdvanced Eco Air
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 9/29/23 Advance Ecco Air billed my daughters *********** charge card ********. They were recommended by American Home Shield and received payment by American Home Shield for the **** sytem. We were told that we were responsible for some parts in order to complete the installation. Advanced Ecco Air comitted to leave the **** system functional for my home. Instead, the Hvac system only blew cold air that could not be controlled with the thermostat. The system had to be shut down and since then, it has not worked. Advanced Ecco Air returned several times and to the present day have not gotten the Hvac system working. The warranty company no longer wants to discuss or work with the Advanced Ecco Air and I am left with a Lennox unit that does not function. Advance Ecco Air alleges that the system was manipulated by a neighbor, yet the system has never worked properly and they have no evidence that this is the case. The insurance company (AHS) sent an electrical company and they verified that the installation was completed poorly and incorrectly and that they (Adv. ***** needed to come and rectify the mistakes. The invoice is 23-4053. We have contacted them several times and Advance Ecco Air does not know how to fix the problem because even if they come, no repairs are made. Any assistance in this matter is appreciated. My daughter is assisting me in filing the complaint. I am 78 years old and English is not my first language. Additionally I have been relying on electrical heaters for heating.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.