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ComplaintsforDM Walls and Landscape Designs
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Complaint Details
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Initial Complaint
04/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
November 2021, I hired DM Walls and Landscape Designs to solve a drainage issue in my backyard. ***** ******* surveyed the property and took my word for it (a novice, with no expertise in the field of landscape or drainage issues) as to where the water problems maybe coming from. He installed PVC piping and tied several downspouts in to the piping. However, he did not dig the trench nearly deep enough and now the piping is showing through the ground. After speaking with several other landscape groups, they all agree that it was not dug deep enough, and that ideally, a French drain should have been installed. Also, they agree that the main water drainage issue is coming from an embankment which is causing erosion. Additionally, ***** ******* installed a pop-up drain, but according to the other landscape companies, it was placed in the right place. It is going to require an additional 40 feet of piping to be installed and the pop-up drain relocated. To add insult to injury, the pop-up drain was not installed and connected correctly! I attempted to remedy the issue with ***** ******* by phone. He indicated that he could fix the current issue for around $100.00 in materials and would not charge any labor to fix it. However, after several weeks, he finally sent me a proposal/quote for installing a French drain for over $1,000. This is not what he told me he would do to correct the current problem, but he is now renegging on fixing the current project done in November, and is telling me that the ONLY thing that will fix my issue is a French drain! I explained the only way I would allow him to install a French drain now, is if he deducts the cost of what he did in November to put toward the French drain, and he refuses to do so! Now, I am going to have to hire someone else to fix the mess he's made in my backyard, as it continues to pool water and it is an absolute mud-pit!!! See attached photos of continued drainage issues.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.