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ComplaintsforCain Billy Ford-Mercury Inc
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Complaint Details
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Initial Complaint
07/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
The absolute worst mechanic shop around. I would never take another one of my vehicles there. Spent close to 6k dollars for new turbos, timing chain and guides and sprockets. New water pump and valve cover gaskets and a new cat. Also along with the 6k I spent I paid a little extra for now a cylinder 4 misfire and a truck that won't stay below 228* (was not in the shop for overheating when work was started.) plus the main boost line was left off and multiple loose connection. By far the poorest work eithic I think I have ever seen. So I would highly recommend that you don't take your vehicle here or you will have nothing but problem after problem.Business response
07/30/2021
Business Response /* (1000, 5, 2021/07/19) */ Contact Name and Title: Stacey****** Contact Phone:************* Contact Email: ****************************** We have been in contacted with customer. We scheduled an appointment for customer on July 15th to recheck vehicle, as on Monday July 19, 2021 he has not been back in so we could address problem.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.