ComplaintsforMarmax Truck Repair
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Complaint Details
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Initial Complaint
04/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We paid the company to rebuild the engine in an 2007 International 9400i, Cummins ISX diesel truck. We took it in July of 2023, and got it back in September of 2023, truck was not fixed we took it back couple of times for same problem, still not fixed today April 10th 2024. During the first phase of fixing the truck however, it was determined that a complete out of frame rebuild would be required after further diagnosis. ******* started and never got that back until November when bill was settled, however, subsequently, we were taking the truck back and fourth numerous times, because there was a tremendous amount of oil, coolant, diesel and exhaust leaks both from the engine and smoke stacks. We did not get the truck for a few more weeks, obviously they got their money and my company was no longer a priority. Got it back in December of 2023, still had problems, same problems when truck was under a load. Brought the truck back after running just few loads, and didnt get the truck back until end of February beginning of March 2024. Here we April 10th having same issues during all this time fuel was mixing with my coolant until my coolant reservoir bottle turned black on the inside and oil is caked on to the inside of coolant bottle. Cylinder head was changed twice during the rebuild. They tried to tell me that the oil in coolant bottle was always there, evidence in my possession, pictures, videos and texted messages dismisses their claim and supports my statements. Never had coolant mixing with oil ever before and this was a direct result of the rebuild. Today because of this build up my engine, my engine now has seized up, a term known as HYDRO LOCK. We have given them several chances to get it right but we are continuing to endure bad service and spending more money to fix what they should have fixed within the 6-8 months they had the truck. Any help would be appreciated. Thanks!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.