ComplaintsforAtlanta Cutlery Corporation
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid around 40 dollars for a walking cane . They sold it to me on their online website Months went by and I received nothing . I called them and they admitted they had the money and they had sold me a product they did not have . It been months and months now and I still don't know where that cane is . This is the order number . ****** / ******* They got the money . Now I want the product.Business response
05/22/2022
******************** emailed out customer service an email with his complaint and my response is below in bold.
********************,
I am sorry there seems to be confusion regarding the order you placed on April 29th, 2021. You posted a credit card for payment when the item was shipped. Our policy is to only charge a customer's credit card for an item when it ships to them. Even though our fulfillment software confirmed this, I contacted our credit card processor and had them run the credit card number (first 6 digits and last 4 digits as the number is encrypted for protection) and they also confirmed we did not charge and only attempted to get an authorization. If you will confirm with your bank and your statements I am sure you will find the same. If I can research, contact someone or anything else I will be glad to do so but we did not charge you. If you choose, I can be reached at any of the options listed below.
***********************Customer response
05/22/2022
Complaint: 17240142
I am rejecting this response because: I know I was charged . They have waited so long that it will be next to impossible for me to find the bank records . I'll take my loss and I'll continue to ****************** how they took advantage of me.
Sincerely,
*************************Business response
05/22/2022
********************,
I do wish you would reach out to your credit card issuer and at least ask them so we can draw this to a conclusion. I am going to verify my findings and our credit card processor's findings with our accountant tomorrow for confirmation and will update my findings. I apologize you feel you must resort to a loss of funds and and speaking negatively of our company. I hope you will reconsider reaching out to your credit card issuer for confirmation of charging your account.
Regards,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.