ComplaintsforFalcons Fury Harley-Davidson
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Complaint Details
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Initial Complaint
05/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I purchased a pre owned 2020 harley davidson freewheeler on 5/13/24 and spent all day at the dealership negotiating price and working out a deal on the purchase and when doing business as such, it would have been rude if I would have gotten on and stayed on my phone doing whatever, so I never did so and then when left there sometime around 6 pm and went 2 mins to cracker barrel on same street as dealership bc haven't ate the entire day and needed to feed myself, wife and father in law, I then wasn't in middle of doing business and then went through my emails and have an email from dealership stating get a $1500 dollar in store credit for any new and or pre owned motorcycle and I did so yesterday the same day I received email and they won't honor it and are giving me the run around and after reading reviews about the place they don't do customers very good and can't even get a return call from gm/owner about issue to make and or correct the issue and make right on it. It doesn't say anywhere in email about whether they make or lose money in sale of motorcycle that you will get the $1500 dollars and I want what is right and give me my $1500 dollars!!!Initial Complaint
04/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
March 19th, purchased a new 2023 Street Glide Special from Falcons Fury Harley-Davidson. March 24th, returned to Falcons Fury; identified eight quality/warranty concerns. FF picked up the motorcycle for repair March 29th. April 17th, FF delivered motorcycle back to me, only 3 of 8 items resolved. One of those three was a leak from the oil cooling lines attached to front cylinder. I have pictures of leak before and service ticket identifying work. Next day, discovered frame damage behind clutch cable near engine stabilizer bracket. Immediately emailed pictures to FF and opened case with Harley-Davidson reference number *******. I called FF Service Manager ***********************; he denied damaging the frame saying they did not work in that area. Stating they "don't want to work on this motorcycle and they don't want it in their shop anymore."***** ************************* never once accepted a call, replied to email, or met me during the weeks this brand-new motorcycle was in their shop. HD corporate say he does not return their calls either. Harley-Davidson *************** Manual is evidence that bolts in engine stabilizer bracket required removal to replace O-rings in oil lines attaching to cylinder. These bolts have marks on them, tools were used - impact wrench slapped against frame causing damage. Other dealers/local independent mechanics agree. HD corporate acknowledge/agree with that synopsis. However, they stated that the dealer would have to make good on this, it is beyond HD to remedy. Replace or re-Powder coat frame is estimated over $7k, requiring complete disassembly of the brand-new motorcycle. Considering quality/warranty from the start, bike being in shop for weeks, remaining issues, expensive frame damage and diminished value caused by Falcons Fury of this brand-new Harley, I believe this motorcycle should be taken back, and a full refund be issued. Falcons Fury has refused to further address or make it right, and I should be made whole.Initial Complaint
12/06/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I booth a costume motorcycle and they took over $7000 Dollars that were suppose to do extra parts to the bike and never did After I got the motorcycle the motorcycle came with numerous of problems and defects that they told me they were gonna fix but until now they didnt and now they dont pick up the phone to me I need to know if anyone can help me pleaseInitial Complaint
05/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bike was financed in September, I did not received tags until March. Would not re issue temp tags nor has the store manager responded to multiple emails. I was not able to ride a bike in which I payed money down along with monthly payments due to not having tags. No compensation or service has been offeredInitial Complaint
12/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my bike in for repair March of 2020. It's now December 2021. My bike is still not repaired I was told there waiting on parts from harley. This is very unacceptable I have lost a almost a year of use.Initial Complaint
10/24/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased my 5th Harley from Falcon Fury I paid it off on July 29th. They will not return my gap money. I have called 4 times and went into the dealership 4 times requesting my money. They say it is out of their hands. I asked for the owners name and number and they refused. All I want is my money if I would not have paid my bike payment for 4 months I would have had action. I paid my bike off in one year. Please help me with this problem.Business response
11/18/2021
Business Response /* (1000, 8, 2021/11/08) */ Mr. ******* states that he reached out to us when in fact it was his wife who was not listed on the paperwork. As a rule we do not give out information out to third parties. Part of the refund comes from the warranty company and due to Covid they have been short staffed. The same day this complaint was received by us we received the check and processed and issued the refund to the customer. Mr. ******* is fully refunded.
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.