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Complaintsfor2 Brothers Moving
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Complaint Details
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Initial Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 5-9-2023 I hired 2Brothers Moving Company in which they move the majority of my large items and furniture, but no items that were glass. On 5-23-2023 they returned to my house to complete the move. I had a vintage Behr Brothers **** upright piano that also needed to be moved. The owner, ***********************, and the one helper moved the piano from my sunroom inside my house to outdoors where the moving truck was, with some difficulty. *****, began pushing the piano up the ramp of the truck with much difficulty. When I noticed that he was struggling, I stressed to him to do not try going further if he couldn't do it. I told him to just push it back into my garage. ***** insisted on continuing and stated," I can at least try." So he continued. When he pushed it mid-way up the ramp the piano began to tilt then it fell over and crashed. A few days later after the shock, I asked him to please remove the piano off of the property. I was told that he would send some of his guys to move it, but I would be charged another fee. I paid him $1,050. for this move and I told him that I should not have to pay him any more money. I asked him for his insurance information so I could file a claim and he stated to me "You were going to give the piano away anyway". Until this date 6-13-2023, I have yet to receive ******************** insurance information nor any remorse or apology for destroying my piano.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.