ComplaintsforConyers Nissan

• Initial Complaint

  08/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On today Tuesday August 6, 2024, I arrived at the Conyers Nissan ****************** on ********************************** Ga.The goal was to do the regular scheduled oil change. The service ***resentative explained to me that my truck did not have the Transmission fluid or the Differental fluid changed at the ****** requirement. I explained to the ***resentative that I purchased the vehicle with over ****** miles on it and was assured that all maintenance was completed on the vehicle prior to my purchase on July, 2023 After speaking with service manager he stated that there is nothing he can do and I must speak with sales manager.I then spoke with sales manager, *******, and he investigated and explained that there is nothing he can do to honor the word of the previous sales manager, sales *** or the previous financial ***resentative as they are no longer with the facility. They all assured me that all scheduled maintenance was completed prior to my purchase. Furthermore, I purchased an extended warranty and a Certified Pre Owned to ensure further use capability as this vehicle is for business use.What I want is for Nissan to do the required maintenance that should have been done prior yo my acquisition of the vehicle.

• Initial Complaint

  07/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took my car which is a 2019 Nissan Armada to the service department because of a check engine light as well as the vehicle driving as if it was misfiring. ************************* was the Sales Advisor that I delt with as well as the service manager. Over the span of 2 visits the service department stated that they fixed the issue. When I received the car back initially it wasn't resolved after that they started that issue wasn't resolved but to drive it for a bit and it will fix itself. They also performed an oil change on a vehicle that was less than 10 previously having one and wasn't authorized, After this encounter I took mechanic shop and they were able to fix the issue for $150. I then engaged with Nissan Consumer affairs (********). I sent them all of the requested documents and was told that the dealership refuses to refund the money with no further explanation. I have purchased 5 vehicles from this dealership as well as my Sister-in law purchasing 4. I'm applaud at the level of professionalism and service rendered. I really fell as though they took advantage of me. I will to resolve the issue to further the relationship with the dealership but if not me and multiple friends and family members will seek another dealership for our service and purchasing needs.

  Business response

  07/29/2024

  Hello, It is our understanding the customer is coming in to meet with our Service Manager *********************** this week. We are hoping to resolve this at that time. 

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  June 19, 2024, I had my car towed to Conyers Nissan & left it in the care of *******************, a service provider. ***** had the technician to remove my transmission, per my request, in an effort to replace it with one that I had purchased. The part that I purchased was defective & returned. I have another mechanic who was able to source the part & install the it. On Saturday, July 6, 2024, I conferred with ************************ mechanic that the original transmission did not have to be placed back into the car in order for it to be rollable. I specifically expressed that I did not want the old transmission put back into my car. On Monday, July 8, 2024, I spoke with ***** and specifically asked if the transmission was left out of the car and subframe reinstalled. He informed me that they went against my directives & placed the old part into my car without my *************** authorization. They made this decision on the assumption that I would hold them liable should anything happen to my car in transport. I informed them that they did not communicate and that they were not authorized to perform any work on my car without first speaking to me. Placing that part back into my car means that my mechanic will have to charge full labor price for the job at $1800 instead of the $950 that it would have taken if they had left the part. As a result, I will have to pay an additional $1000 in labor costs, plus $375 to Nissan for removing the transmission to begin with. Additionally, ***** & his supervisor ***********************, were not apologetic nor helpful regarding the matter. They have put me on hold & did not return to the phone, did not answer my calls, or let the phone ring. I have contacted the General Managers ***************************************** & am waiting on a call back. At this point, I have lost an additional week on my car repair. ***** admitted that they didn't contact me, but refused to document this on the notes section of the invoice.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Should have submitted long ago, but was patient as vendor ignored me. Was later distracted by personal issues.May 27, 2022 a simple dead battery, which shouldve cost $250.00, was exploited into an unnecessary transmission replacement at Conyers Nissan, which increased invoice to $5891.73.I asked young technician if he had done a road test, as transmission failure seemed illogical. I never got an answer only computer readout, followed by statement that Nissan offers financing.I had doubts because car performed flawlessly before being towed but didn't have time to research until after repairs were done. I was about to file insurance claim against tow truck driver, until I was informed by experienced Nissan Service Advisor that towing could not have damaged transmission: "A dead battery can cause false computer readouts," and the young tech "should have reset and taken fresh, 'powered readings,' after battery replacement." Over the years, I began to notice diminished customer care: (1) Transmission debacle: One mechanic called it a scam because transmissions dont fail without warning (a two-second delay). Incompetence or deceit?(2) Was charged full price for cars new battery, even though it was under prorate warranty.(3) Consecutive occasions, $100 off repairs of $1001 coupon was ignored. ******* told me that computers would not allow post-service discounts even though I showed them to Service Advisor during check-in.I found records of similar towing event, March 2020. Car only needed battery. Did not cost $5891.73.06/10/2022: Contacted Conyers Nissans Internet Assistant, *******, who had reached out with Consumer Satisfaction email. Received no reply. 05/03/2023: Emailed details to *********************, Conyers **************** Manager, but received no response. Wanted to contact Nissan Headquarters, but could not locate direct entry ********************************************2013 Maxima SV VIN: ***************** Customer #: ***** Invoice # **********

  Customer response

  01/04/2024

  Hello again:
  Thank you so much for taking the time to review my complaint against Conyers Nissan and its ******************* I have attached five (5) documents of communications history to expound on my initial ****-character text, by showing the entire journey from my confusion to consultation with insurance professionals and automobile mechanics professionals, to my final realization that standard service diagnostic procedure was not followed in my case.

  As a loyal, 12-year customer, I felt blind-sided, and could not understand the creeping, seemingly deceptive practices by this dealership's ******************* 

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchase a 2023 Nissan Armada on April 13, 2023 and in June, 2023 my vehicle start making noise, first starting in the morning and them go away. After, driving for a while the fan clutch start making noise. The fan clutch need to be replaced and check to see if the fan clutch is defective. This is a new car and It should not be having issues

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On Saturday, February 11, 2023, my wife and I purchased a 2022 Nissan Armada Platinum (stock #C205987A) from Conyers Nissan. The vehicle is very nice and we are happy with it, but as we have reflected on the deal we made, we have become very troubled about the way the negotiation played out. The initial price we were given was not what was advertised on CarGurus. The vehicle was listed there for $60,652. The price the negotiating started at was over $63,500. So, we had to negotiate down just to get close to the advertised price and we still ended up above it. Secondly, we received at least $2000 below ***** Blue Book trade-in value for our 2014 ***** ****************** we received $6000 rather than the $8000 expected). Thirdly, the interest rate we received was 7.7% on a 72 year loan, despite my 820 credit score. Fourth, the advertised mileage was ******, whereas the actual mileage was over 13,300.Overall, we made a bad deal and signed the papers because we were in a hurry, which we realize is a mistake and is a car dealers dream. At the same time, the dealer bears responsibility for where the negotiations started. Not starting with the advertised price is outright deceitful and dishonest and should not be the buyers responsibility to catch. This is the exact reason more people are going to fixed pricing dealers such as CarMax, Carvana, etc.Due to the overall approach taken by Conyers Nissan, we are asking for a refund of $3000 to make this right and fair for everyone involved. We understand that we have no legal standing for this request, but we hope Conyers Nissan will give it serious consideration in the interest of the business reputation. We would be happy to discuss more about our experience and/or a resolution at their convenience, though repeated calls and emails have gone unanswered.

  Business response

  03/13/2023

  I apologize for the delay in responding to the referenced complaint.  First to address the interest Rate, unfortunately the rates are higher than they have been, we have no control over what interest rate the bank or any bank is willing to offer, we do try to find the lowest rate that we can.  Secondly, the customer agreed to the trade in amount, and as the vehicle needed so much work the car had to be sent to auction for a loss. I am sorry the customer is not happy with the purchase, The sales price of the Armada was ***** with taxes & doc fee. We are unable to issue any refunds at this time. Thank you  

  Customer response

  03/13/2023

   
  Complaint: 19492117
  
  I am rejecting this response because: the interest rate was the least of my concerns.  The trade in was in good condition and any assertion otherwise is an outright lie.  Furthermore the ADVERTISED price of the vehicle was ****** which was still a thousand dollars less than the final negotiated price for the vehicle itself.  This dealer is dishonest and uses deceptive business practices.  No one should ever buy from them.  We will certainly share our experience widely.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had my alternator fixed in December at the Nissan of Conyers in ga. I traveled La.Im Jan. *** my car stopped.I took it to Nissan *****. They determined.it was a defective alternator.so they get Napa to replace. But Conyers Nissan is not willing to pay for labor at Nissan *****. I have reached out several people at Conyers Nissan.and they told me it would be my responsibility. I am going to pay for it.I am waiting until they complete job to get receipt

  Business response

  01/19/2023

  The customers part was purchased from Nappa Auto Parts, she needs to file a claim with them directly. We have also passed this information along to the Nissan that repaired the vehicle a second time. 

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *************** purchased my first vehicle from Conyers Nissan mid-August of this year. Within a few days the 2018 Nissan Rogue overheated and received 2nd degree ***** on my right lower arm from the explosion of the antifreeze, when I open the hood. The salesman ***************************** took days to respond. The sales manager ******** was rude and Arrogant!!! My doctor **** was ****** dollars and he refused to reimburse me. Conyers Nissan tried to say nothing was wrong with the car and they took it through a 25-point safety check. I told them I didn't want the vehicle and I want my car I traded in (ES 350 Lexus) back. He told me no because they sold my car. I was really shock because it was only a few days after I traded my car. Kildrick give me only two choices, keep the car the was messed up or purchase another vehicle from them. They found another car for me (Nissan Altima) within a month it messed up. Catalyst ********************* and Core are the things wrong with the vehicle. The total cost is ********. Conyers Nissan said they will not cover the cost of the repairs. I have to pay the bank ****** a month for a non working car that Conyers Nissan sold me.

  Business response

  12/20/2022

  It is my understanding that several of our managers have been working with this customer to help get the cost down on the repairs needed on the 2010 Altima with over 150k miles on it. We originally offered to repair the 2018 Rogue then overall cost of the vehicle became an issue and we had to find a less expensive vehicle for the customer. Unfortunately cars with this type of mileage anything can break down, at the time of the sale there were no issues, but we are trying to work with the customer. He may call us directly. 

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Went to Conyers Nissan on 11/14/2022 with my mother and we spoke with a salesperson. We informed him I was active duty military looking to purchase a vehicle. He ran my credit report but said I had active duty military on it and they never seen that before. Explain I put that there for security reasons. What was we looking for, told him a 4 wheel drive suv., around 18k **** He said they had a 2012 ************** but never showed us the vehicle or test drove it.. He was trying to get my mom to co-sign she said no, it will interfere with her purchasing a home and he said it wouldnt We advise him we will get back to him we was going to Navy ******************** to see what they can do and took his card .. My complaint is he went ahead without my permission and put in applications to other banks. He was just suppose to run my credit report for a credit score only! We specifically told him we didnt want applications to be run with other banks! I had went to Navy ******************** and applied for a loan that same day As we stated to the representative we was going there! So I dont understand why he took it upon himself to send my application to other banks without approval .. and now its on my credit report and my score decreased!

  Business response

  12/20/2022

  I apologize to the customer for any misunderstanding, but did verify we had a signed credit application which does authorize us to forward on to financial institutions. If the customer would like to call me directly to discuss, that would be fine. ********************* Manager *********************

  Customer response

  12/21/2022

   
  Complaint: 18563612
  
  I am rejecting this response because:

  The representative said they couldnt do anything because I had a military active duty on my credit report. Also, they were only suppose to run my credit to see my score! I didnt agree to purchase the vehicle, I didnt even see or test drive it. I advise the sale representative I was going to Navy ******************** to get the loan and he gave me his card to call him after we finish. So why would I agree for them 

  to inquire another financial institute? Im not going to purchase a vehicle I never saw.  They being very fictitious. Does it make sense for me to go to Navy ******************** to get a loan, if I had agree for them to try and get me a loan with other financial institutions? The sales representative also was trying to convince my mother to co sign, she said no because she is about to purchase a home and he said it wouldnt  affect her credit. She told the him he wasnt being honest. And the sale representative said they couldnt do anything for me because I was being deployed, according to my credit report which we tried to explain the reason active duty is on the credit report is for security purposes, not deployment. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2022 jeep and at the time of the sale I was promised in writing 2 sets of complete keys over a month has passed and countless calls to my salesman and general manager no one is calling me back so unprofessional I would never recommend this dealership to anyone now I have to pay to get keys

  Business response

  11/15/2022

  We have ordered the other key from Chrysler, and have been waiting on it come in. We have every intention of supplying this customer with the second key. 

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