ComplaintsforPremier Wireless
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Complaint Details
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Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a wireless phone from Premier Wireless through ******* at ******, **, the evening of March 29, 2024. Upon arriving home I realized it was not the phone I asked for. I immediately switched back to my old phone and the next morning I returned the telephone to the store. The Premier Wireless rep stamped the contract void with a return receipt and placed the **************** in a drawer. He said everything was taken care of & the contract canceled. I asked if I could have a ************ said there is no receipt & the contract is voided. He walked out and I had no paperwork. At the end of my ******* billing cycle I was charged $224, which is way over my usual monthly bill. I called ******* & they showed a new contract & were billing me for a new phone. I explained what happened & they said I would have to return to the store to handle the cancelation of the contract. I returned to the store the next morning and the Premier Wireless rep ******** said she didn't know how to cancel the contract. She gave me the phone number of the District Manager named ****. I have made several attempts and she will not return my call; 2 weeks trying. Today she answered my call & said, "let me call you back in 10 minutes, I'm in a gas station." She never called & will not answer her phone
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.