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ComplaintsforO'Charley's Restaurant + Bar
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Complaint Details
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Initial Complaint
02/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order online and was told to pick it up at 7:21 today (Feb 18th, 2023 from the ******* ** location off ************. I finally got my food at 7:58 pm and I had to go inside to get it.After calling into curbside pickup twice and kept on hold for more than 10 minutes each time, I elected to go inside. Both cooks came outside and smoked a cigarette and talked on their cell phones, while I and other patrons were waiting on our food.After receiving my food, the chicken tenders were super over cooked and dry, rice pilaf was crunchy and rolls were burnt on one side and raw on the other side.I am so disappointed and the food and service I received.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.