Business ProfileforBowen's Septic & Environmental Service

On March 30th, 2022, we had the waste pumped out of our septic tank by Bowen Septic. Upon the driver arriving (Mr. ************************ he asked me to sign a waiver for him to enter the property. I explained I was not comfortable with such a large truck entering the driveway. The driver assured me he did this all the time, and nothing ever happen. After some discussion I agreed, trusting he knew what he was doing. As I feared, after he turned the full truck around to attempt to remove more waste, which was not a sucess, the weight of the truck cracked three slabs of broken cement in our 3-year-old driveway. The tech apologized over and over stating he would send pictures to his company (which he did) and that they had a Millon dollar insurance policy that would cover any damage and that we should give them a call. I spoke with a gentleman by the name ****************. He said he would talk with the owner and get back to us. Not receiving a call for 48 hours I decided to call him back. **************** told us per the owner they would not fix the driveway. It was his driver who assured me that he uses his customer's driveways all the time without issue, and it was his driver who turned the truck around because he thought a different position would allow them to remove more wasted, which it didn't. Well, he had to leave to go and empty the truck to return back 2-3 hours later to complete the job. The driver is at fault for the damaged driveway, making the company responsible for the repair.