![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforFour Seasons Heat Air & Refrigeration, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company installed a new ** unit in Nov 2021. The unit wasn't cooling in May 2022 so the company was called and asked if it was under warranty and if there would be a service charge. The lady said there would be no charge that it was under warranty. ***** came out and said the unit was frozen and that it was our fault because we turned down the thermostat too much so he charged $140. He later admitted he never went in the crawl space to look over the unit/parts. He was cold and aggressive. Later because of a water leak in the bathroom an inspector looked over the house and told us the ** unit was improperly installed. He sent us pictures. The condensation drain line from the evaporator is not connected. Around 5 gallons of water were dumping in the crawlspace daily. The pipes are not glued. The duct board plenums are pulling away from the system and need to be replaced with metal. The air is being released in the crawl space. The utility bills have since increased. I spoke with the owner, *******************, September 12, 2022. I requested problems to be fixed and a refund of $140 for the service fee. He apologized and said he'd send ***** to repair. He has never sent anyone to repair it and has not refunded the money. I gave him many chances to remedy the situation.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.