ComplaintsforMilan Eye Center

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Milan eye center gave me a price the week before service, although this was changed clerical error I paid the difference. Over a year later they billed my insurance company and requested that the check be sent to me, I spit of this inconvenience, I endorsed the check and took it to their office, They have misplaced this check twice ( while waiting on additional information). Both occasions calling me about the late due bill only to have me explain and they call ACCOUNTING issue resolved! In the mean time, I get phone calls during work hours and late bill through the mail. I have been told a manage will resolved this and I will get a zero balance letter in mail along with a phone call for 2 year now. All I get is more bills and phone call from a new person about an overdue bill. This happen in August of 2022. This is ridiculous. I got bad service from here. Now bad billing.

  

  Business response

  07/08/2024

  Hello ****, 

  Thank you for sharing your experience with us. We deeply regret the inconvenience and frustration you've faced regarding your billing situation. After thoroughly reviewing your account and consulting with our billing and accounting teams, we can confirm that you do not owe any balance. We apologize for the repeated communications and the delays in resolving this matter. I can assure you that there is no balance on your account and you should not receive any further statements from us regarding this. 

  
  We understand how this has impacted your experience with Milan Eye Center, and we are committed to improving our processes to prevent such issues in the future. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.

  
  Thank you for your patience and understanding.
  

• Initial Complaint

  10/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughter needed a Pediatrician eye exam because of her age and eye condition ,I called the office to see if they could perform what she needed. They said yes and she went to her appointment 11/16/2022. When it was time for her appointment, the doctor seen her and said that her issue needed a specialty that he could not do anything for her, and so he referred us to someone else. They still charged our insurance and through the health insurance, as a specialty is instead of eye insurance. I pay the co-pay in cash that day of $40. I never hear anything from them again then recently almost one year later I get a bill from them saying I did not pay the copay . I called the office about this and they said they will look into it. They never did get back to me and now about a month or so later Ive gotten another bill from them for the same amount. I do not have a receipt because its been almost a year. I feel like this company is scamming people who pay in cash because I always pay the co-pay for my kids and myself at the time of service. Not to mention that he could not even perform the service, and he still got paid by the insurance company and myself for something that he did not even do and now trying to get additional money. This practice should be unacceptable and is an obvious scam for those who pay cash.

  

  Business response

  10/20/2023

  Good Afternoon *****************, 

  I am so very sorry to hear of your experience with our billing department.  I personally reviewed your complaint and have resolved the open balance on your account. I appreciate you bringing this to our attention and apologize for the inconvenience this has caused.  Your payment has been applied to your account and you will not receive any further statement for this date of service.    

  Feel free to reach out to me with any questions that you may have.  

• Initial Complaint

  09/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid up front for cataract surgery at this location. Following the surgery, my insurance company also paid them an additional amount. After several phone conversations with the ******************* I still have not received a refund or a full accounting for their services. They issued some credits to me, but even following those credits, Milan has been paid $8,256.59 for cataract surgery on ONE eye. This is well in excess of any of the "quotes" I received. I sent the billing department a certified letter, which they received on August 16, with complete details of all transactions with them. I asked for a response by August 31, but have heard nothing from them. My letter, and the original quote for services I received from Milan on February 20 is attached. The address listed in this complaint is for the location that I actually received surgery at. The billing department address is noted in the letter I sent.

  

  Business response

  10/20/2023

  Good Afternoon *******************, 

  I am sorry to hear of your dissatisfaction with the billing department at Milan Eye Center.  I do believe we were able to answer your questions via email communication on October 10th and October 12, 2023. I am including the email thread for further review.  We do appreciate you bringing your concerns to us and hope that we were able to resolve all outstanding items.  

  Please let us know if there is anything additional that we can assist with.
  

  Thank you, we appreciate your business, 
  Heather 

  Customer response

  10/23/2023

   
  Complaint: 20578456
  
  I am rejecting this response because:
  

  This is the same response I received via my complaint filed with the **************************** of the Georgia **************************  I responded to that email on October 12 (copy attached).

  Milan seems unwilling (or unable) to provide me with the cost of the actual surgery.  They provided me with the cost they billed my insurance provider for, minus adjustments and payments.  As I mentioned in my October 12 email, it very much appears that the cost of this surgery (cataract surgery) is a moving target based on whatever they can get, versus a set amount for any person receiving the service.

  Sincerely,
  
  *******************************

• Initial Complaint

  11/08/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was only given a verbal estimate on my cataract surgery on 11/2/21. When I arrived the day of the surgery they (again) refused to give me something in writing...since "an estimate" but continued to charged my credit card for $5,718.83 providing me with BLANK sheets of paper with a total amount as my receipt, see attached jpeg. When I advised I needed an itemized receipt for my HSA Charge account, they said they would provide to my wife...they didn't. We contacted them the next day and they promised to provided in 48 hours...still waiting. Also, they charged us $450 for post surgery follow-up appointments with an entirely different medical practice, Caris Eye and when we went for our appointment, it was only $150 and we advised already paid ***** Eye Center $450 and to get it from them. They were shocked as knew nothing about it. Appears ***** is padding fees and collecting on payments before services are rendered AND not providing detailed receipts AND charging credit cards based on "estimates"....VERY BAD business practices. Please help us get an itemized receipt for services rendered.

  

  Business response

  11/18/2021

  Consumer Response /* (2000, 8, 2021/11/17) */ They finally responded.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩