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ComplaintsforLaunch Trampoline Park
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This complaint is for the *******, ** location. My family went to this location and we are from ** on a Friday. Our purchase was made just before 8pm. Our purchase consisted of 1 hour of arcade and 1 hour of bowling. It took 20 minutes for the cashier to set up the bowling lane, 45 minutes to get 1 order of fries because it was given away. So why would you sell 2 hours worth of activities with only 1 hour til close and so many more issues to waste even more time so we spent over $150 for 30 minutes of bowling and our game cards didnt work at all. I demand a refund for this because we shouldve been told what time the establishment closes and nothing should be sold if theres not enough time to use what was purchased. This was a complete rip off and a total waste of time and money. This ruined our holiday family outing and I need a refund immediately and not a gift card because we will not be returning.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.