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Complaint Details
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Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted ******* about removing my windshields and replacing the gasket, he gave my a quote, I paid a 50% deposit to get on the schedule, he showed up February 1st, removed the windshield and gasket, prepped and installed the new gasket, and resetting the windshield, he spent two days trying and even broken one windshield, he told me about the windshield and that he needed to get with newmar and his business partner for a game plan, I said no problem, so he tapped up the windshield for the time being, two weeks go by and I have to reach out for an update, I got one about him being out of town, business partner was sick, ****** reached out to him but he was info he already new, he needs to catch up but he will get a game plan together, I said ok no problem just let me know, finally after almost two months I reach out asking to get on the schedule(monday), no answer but he read the message, I reach out Tuesday by phone call and text(no answer, read text, same thing on wensday, by Thursday I ask for a refund but he only reads the message and doesn't respond, I just found out he has blocked my number, so no resolution, so now I am stuck with a 80k rv on ****'s in my drive way, I can't drop it off of the ******* I can't drive it or even move it, I have reached out to other places but 99% of them won't touch it because he started and didn't finish, so I either have to tow it back to ******($8k tow) because it's non operational or across the state to another high end rv shop($4k tow bill) and pay for a new windshield, gasket and reset( still waiting on quote)Business response
05/10/2024
We have resolved the issue directly with the customer. I am copying him on this response for verification if you need it. Please pardon the belated response, we have just been busy.
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Contact Information
2130 Peachtree Pkwy Ste B
Cumming, GA 30041-7405
Business hours
Today,7:00 AM - 9:00 PM
MMonday | 7:00 AM - 9:00 PM |
---|---|
TTuesday | 7:00 AM - 9:00 PM |
WWednesday | 7:00 AM - 9:00 PM |
ThThursday | 7:00 AM - 9:00 PM |
FFriday | 7:00 AM - 9:00 PM |
SaSaturday | 7:00 AM - 9:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.