ComplaintsforMonster Carts, LLC
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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Royal EV golf cart from Monster Carts in ********** less than 1 year ago. The cart is acting like it has a bad battery (it barely made it home from a <1 mile trip). The speedometer also has never worked. I contacted Royal EV to schedule getting both issues fixed under the warranty (17 months on battery, 3 years on cart), but was told that Monster carts was responsible for the warranty work. When I contacted Monster, they told me that Royal EV was responsible for the warranty work. I have gone back and forth repeatedly, but both keep pointing at the other and neither will take responsibility for fixing the cart. This was a high ticket item for me (I paid over $10,000) and I can't get anyone to fix it. If nothing else, I want to make sure that others do not purchase from either of these companies as they are frauds and do not stand by their commitments.Business response
04/06/2023
I have talked to the customer (***********************) and he said he removed the complaint. As this was filled before he ever talked with me. He also filed a complaint to me aka Monster carts when he didn't even buy the golf cart from me. He bought it from *************** in **********. We are located in ******* **. I have left several voicemails for *********************** my case manger but have not been able to get her to call me back. Please advise and have her call me!
Thanks, ********************;
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.