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ComplaintsforWorkout Any Time
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Complaint Details
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Initial Complaint
01/27/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am a retired disabled widow. I told workout anytime employees at the time of signing up that I would not sign any contract because I was not sure I would physically be able to use their facility due to disabilities. I was forced into paying for a personal trainer and paid for the PT 2-3 times. During the signing, I told both employees that I was unable to read the screen due to vision impairment so I was relying on their being truthful. On 5/10/22 I texted the PT and told her I would be leaving the state due to health reasons. I then went in to the facility and informed them there as well and asked that membership be cancelled. I have saved all text messages to and from the PT. This is the 2nd time I have made this complaint because they have turned me over to a lawyer to collect $840 for a service I did not ask for, nor did I use. On 5/3122 I asked again that they cancel anything they had for me. The renew active membership should have been cancelled as well or Workout Anytime will have committed insurance fraud! The names of the people I spoke with multiple times are ***************************, ********************** PT. I left ******* the end of May 2023 under the impression that Workout Anytime had done as I requested. I have not ever received any correspondence from them. They took advantage of a senior with limited vision
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.