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Complaint Details
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Initial Complaint
04/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had a bonus room addition done on my house which included installing a full bathroom. The Shirley Group was the general contractor which utilized ****************** for the plumbing. I had been trying to get The Shirley Group out to look at the house to see why the hardwood floors were buckling (initially it was the hardwood floors that buckled). It was then that the flooring installer determined that the issue was coming from the shower. Masterflo and The Shirley Group came out and said that the shower had not been installed correctly and had been leaking from day one. Now I have mold on the sheetrock and the floors are ruined (who knows what other damages). Masterflo is refusing to fix any damages done to my house. Also, The Shirley Group has instructed me to call me homeowners insurance and file a claim.Business response
05/12/2022
This is false. We had a company come out and cut holes in the sheet rock and remove any moisture that was there. This has since been added to our insurance and a claim has been submitted. We are taking care of this for ****.Customer response
05/19/2022
Complaint: 17055507
I am rejecting this response because:The adjustor came out yesterday (05/18/22) and was unsure what/if anything would be covered. It was good speaking to him about what needed to be done to fix everything. I thought **** was going to be here as the adjustor went over everything that needed to be done. The adjustor said it would be at lease a few weeks before I would hear anything. Now we are around 6 months and the damages have not been repaired. This issue is going to keep dragging on.
Sincerely,
***********************Customer response
06/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.
Regards,
***********************
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Contact Information
3830 McConnell Rd
Cumming, GA 30028-7505
Business hours
Today,Closed
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.