ComplaintsforBeaver Toyota of Cumming

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Monday, July 1st, I finalized a deal to purchase a car with Beaver Toyota of Cumming located at *******************************************************, dealer #*****. ******************* Loss Protection coverage was negotiated into the deal. I took possession of the vehicle on Tuesday, July 2nd. I called back on Wednesday, July 3rd to ask about canceling the Total Loss Protection within the 30-day window stated in the contract. No one wanted to help. Finally, I was transferred to a finance manager (***************) who emailed me a form without giving any instructions. Due to their lack of concern for assisting me and despite living 30 miles away, on Thursday, July 4th, I hand-delivered the form to expedite the process. Another representative from the finance department (****) pointed out mistakes in the document but assured me it was fine. He took it and said he was going to leave it on someone else's desk (he didn't provide a name). I have 30 days to get this canceled and credited back to my account. It seems as if they are attempting to keep passing this around to allow the time to expire. They were ****** attentive during the purchase of my vehicle now I cannot talk to anyone for longer than 2 minutes.

  

  Business response

  07/08/2024

  The cancellation request was emailed to **** on 7/3 at 6:52pm and **** forwarded this to Accounting just 26 minutes later. Accounting processed the cancellation request the following morning 7/4 at 11am. The refund will come directly from JMA who will send Fifth Third $1200.00 to be applied to the balance of ********************** loan. To be honest, this process was the quickest I've ever seen considering the holiday. Thank you!

  Customer response

  07/08/2024

   
  Better Business Bureau:
  
  Thanks for your assistance. Had someone reached out to me directly or simply responded to my email this could have been avoided. Im very grateful for the BBB. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2021 Toyota Camry 3 years ago from Beaver Toyota that I traded in to ****** Lexus on 6/1/24. I called the dealership on 6/1 to inquire about getting a refund on any warranties on the 2021 Camry. I was told I needed the odometer statement and to wait until Toyota Finance was paid. This has happened and when I contact the dealership to obtain my refund I cannot reach anyone. I continue to get told someone will return my call but no one has yet to call.

  

  Business response

  06/12/2024

  We are extremely disappointed ***************** did not receive the service she deserved. She has been a great customer to the ********************** Family and we are thankful for her business.  We have been in contact with her and are processing her warranty refunds immediately.
  

• Initial Complaint

  12/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In August 2021 I bought a 2017 Toyota Camry with over 100k miles on it.Not even a week after I drove the car off the lot, a heat shield came off from underneath the car. I called to tell them that I'd be bringing it in for them to fix and replace. When I got to the service center, the person checking me in gave me pushback on the fact that I never called to let them know it needed to be replaced and then tried to tell me that they were going to charge me for it. I told them never mind and wound up leaving.After about 6 months of owning the car, my air conditioning stopped working right around when it was time for me to bring the car in for an oil change. When I was checking in for my oil change appointment, I told them about the issue with my air conditioning and that I would like it to get checked out. They told me they were going to need to charge me a diagnostics fee. Again, I told them never mind and to just change my oil. The car is still practically brand new to me, it seems a little unreasonable to charge me for something like this. Come to find out, I likely have a compressor or condensor needing replacement which won't be a cheap fix at all.A few months ago, a representative from Beaver reached out to me about bringing my car in for scheduled maintenance and I responded saying I would likely never return due to my experience with the dealership and being sold a car with parts that were nearing the end of their lifespan. Instead of telling me they'd check it out and attempt to make good on selling me something that would very soon require extensive maintentance once it transferred into my ownership, I was told that this was "typical wear and tear" as if they expect these issues to arise with any cars they sell less than 6 months after them being purchased. Personally, that sounds unethical.

  

  Business response

  02/14/2024

  Dear ***************************,
  
  First and foremost, thank you for your business. 
  
  We are responding to your concerns regarding your purchase of a 2017 Toyota Camry 4DR Sedan, which had ******* miles at the time of your acquisition on August 2nd, 2021. 
  
  This vehicle was disclosed AS-IS at the time of purchase and come without a warranty. Now with that said, this vehicle actually qualified for a 48 month/48,000-mile warranty that you declined to purchase. We are sorry for what you are experiencing but we cannot offer any assistance 2 years after the warranty options were declined. As we appreciate your patronage, we would be happy to fix any issues at dealers cost to you to remedy your circumstances. 
  
  Sincerely, 
  ***************************
  Director of Sales 
  Beaver Toyota of Cumming  
  
  

• Initial Complaint

  08/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have sold my 2017 ***** Accord for Beaver Toyota on the 8/8/2023 with a agreed total of evaluation of $14.500 but this car had a payoff amount of $21,415(estimated 15 days payoff) as disclosed from the ****************** app and also from the employee buyer(Jaden). In the agreement I am supposed to give them a Cashier's check with a total $6,914.72 and I did(copy available). As of 08/31/2023 ******** confirms that no payment was made for them and my records have been damaged by this delay(17 days).I constantly have reached out to ***** and *****(finance director) and have not succeeded with clear information of what's going on. ***** said that would check and call me back and I have not received calls back from him and ***** gave me a really bad explanation that caught my attention. He stated that he paid more money to the Financial institution and that ****************** is working to adjust the money, right after this I sent an email requesting all the details(proofs) of the transaction with ******** and have not even received a response.I have also visited the dealer on 08/29/2023 requesting to talk with ***** and end up meeting *****(finance guy) when I heard this really crazy explanation.Looks like that they are doing something for their advantage as they have not been clear and not showing proof of transaction.Keep in mind that I have bought this car from them and now selling it back because it was a wrong deal from the start.

  

  Business response

  08/31/2023

  Please see the attachment. The payoff check was received by Westlake on August 14th- just 6 days after the purchase was processed. The check cleared our account and funds were withdrawn on August 15th.

  **************** may need to speak with someone at Westlake if additional information is needed.

   

  Thank you very much!

• Initial Complaint

  06/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a vehicle from Beaver Toyota in March. During the finance process, I was shown a rate of 6.6%. A month later when I went to make my first payment the rate with the bank was 8.39%.I contacted Beaver Toyota. I was told the rate of 6.6% wouldve been had I bought a new car. I was never shown another rate. The paper they showed me was 6.6%. The collected my signature digitally. It is my belief the digital contract didnt make the paper they showed me. A bait and switch situation.

  

  Business response

  06/21/2023

  I have attached the signed contract showing the agreed upon interest rate of **** %. ****************** signed his name 3 times and initialed 4 times. 

  I have also attached a letter from TD Auto Finance showing his final interest rate adjusted to **** %.

  **************************** have been shown a New Car Rate sheet which may have reflected 6.6 % but that rate could not be offered to him as he purchased a Used Vehicle.

  Please let me know if you have any additional questions regarding this deal.

  Thank you very much,

   

   

  Customer response

  06/21/2023

   
  Complaint: 20181686
  
  I am rejecting this response because:  It's exactly what I said happened.   He showed me a rate of 6.6%.     The contract he showed you were all digital signatures.   He scrolled me through a digital screen saying "sign here, here and here".    It was a bait and switch.   I was NEVER shown the rate TD Auto has for me.  Not once.  
  
  
  Sincerely,
  
  *****************************

  

  Business response

  07/05/2023

  We understand and practice daily our responsibility of notifying the customer of their interest rate. We have numerous additional documents that we can provide you showing the interest rate which was ultimately even lower than disclosed to ******************. He actually signed a Deal Review PRIOR TO SIGNING THE CONTRACT that clearly reflected the interest rate shown on the contract previously provided.

  The customer was given the opportunity to review each document, at his own pace, and ask any questions he may have. We are saddened that ****************** now feels regret but we feel confident we could not have taken additional measures to disclose the financial information of his purchase, including his interest rate.

  Thank you.

   

   

  Customer response

  07/05/2023

   
  Complaint: 20181686
  
  I am rejecting this response because:

  I have no regret in my purchase.  My regret lies in trusting the piece of paper shown to me, was the truth.   It makes zero sense to any logical person that you would randomly show me a 6.6% interest rate just for the sake of conversion, if it was irrelevant to my purchase.

   

   

  
  Sincerely,
  
  *****************************

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  New Toyota Camry Bought from Toyota dealership(in ***********) around 2 years back under manufacturing warranty. The tires got damaged within 20K miles which is not expected. Even the service manager admitted that. However, they forced me to pay $1000 to replace all 4 and asked me to talk to tire manufacturers. I want my money back for the tires as this should be covered under manufacturer warranty

  

  Business response

  04/11/2023

  **************************** came into our store on 3/27/23. He complained that he had recently hit something that impacted his right rear tire. The tire was severely damaged. We advised him that it would be in his best interest to replace all four tires and preform an alignment at the same time since the other three tires were worn to 4/32nds of an inch of tread. This was now a safety concern. At this time the customer did not have road hazard warranty from what our records showed. Tires are not covered under manufactures warranty either. There are no warranties that cover damage. We never force Mr. *****************;to purchase tires, as this suggestion was only our recommendation for **************************** because of the condition of his four tires. 

   

  Customer response

  04/18/2023

   
  Complaint: 19908346
  
  I am rejecting this response because:

  I never complained about hiting something that damaged my tires. And they offered no help in spite of the fact that Toyota Sales told me at the time of Sale that tires are covered. In fact what they are writing vs what they said is completely different
  
  Sincerely,
  
  ***************************************

  

  Business response

  05/02/2023

  As outlined in the previous response, ******************************** tires were worn down to 4/32nds and one of his tires had a gash in the sidewall (see attached photos from previous response). We advised him that it would be in his best interest to replace all four tires. **************************** authorized replacing all four tires and a four-wheel alignment. There were no manufacture or extended warranties that were presented for tire coverage. If **************************** was told that the tires would be covered at the time of sale, I would suggest that he take that case up with the Toyota dealer in *********** where he purchased the vehicle.

• Initial Complaint

  06/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been having an ongoing issue with my 2021 Toyota Camry SE. The engine has been having multiple malfunctions and I have been to two different Toyota Dealerships to help with my issue. I have tried to resolve the issue with my personal dealership known as BEAVER TOYOTA and have seen no results. Having this ongoing issue, they have replaced multiple parts within my engine including A/F sensor bank 1 sensor 2, ECU, exhaust pipe with gaskets. These have been modifications made to my car in less than THREE MONTHS. My car was brand new with 0 milage when I first purchased on April 20,2021. I have been taking my car to Beaver Toyota of Cumming more than three times to get this issue resolved with no resolution. They suggest I take my car to a different dealership where I chose to take to ******* Toyota after filing a dispute with TOYOTA ***. After servicing my vehicle recently they removed another part from my engine and was replaced. I have receipts of every invoice they have serviced. My frustration is that my car has an internal issue where it is clearly out of their hands, I would like to protect my rights and request a full refund or at least have my vehicle replaced.

  

  Business response

  06/30/2022

  ***************************** has a legitimate issue with her 2021 Camry.  She has seen multiple Dealerships after coming to Beaver Toyota and still has not had her vehicle fixed.  We reached out to her and are trading her out of her vehicle and are putting her in a 2022 Camry for less money then she pays now.  The new Camry will not be in for about a week.  She is happy with the resolution to her problem.

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My **** Tundra, with ******* miles, was towed on 1/25/22 to Beaver Toyota due to a bad alternator. I expected a new one. After the job was done, the invoice disclosed it was rebuilt. It cost $750+. The total invoice on this visit was $1,279.20. I was told the top radiator hose was collapsed. It cost $200 to replace with some antifreeze??? I also had new brakes put on. I have trusted this dealership for years. I take great care of my truck. However, they haven't had my best interest in mind. After leaving their garage, I heard noises under the hood. I went directly to my private mechanic closer to my house on Feb 1st to avoid breaking down.My mechanic added about a gallon of antifreeze. He noticed the new radiator hose was collapsed again along with the bottom one. He tested the system. No leaks. He changed the radiator cap. Didn't help. I went to Beaver. They blamed it on aftermarket parts. I found the problem days later. The overflow hose was plugged solid from the cap to the cannister. Spent $2.50 and it was fixed. That same hose was replaced by Beaver at ******* miles due to collapsing. They knew then something was wrong. They never diagnosed. Just swapped parts. The truck wasn't running efficiently. My mechanic found 2 bolts missing on the ** compressor from 18 months prior that Beaver installed. I brought that to their attention. No biggie to them. Four bolts, not two, is required by Toyota.My mechanic found a bad harmonic ****************** pulleys. All this right in front of Toyota's techs in January and nothing ever mentioned. More stress and strain on my engine. I was also told I needed new exhaust manifold gaskets. Not true. I searched for years for vibrations I complained about. I submitted pics, videos, their invoices with comments and a letter March 7, 2022. I went there twice, I've text with ***** the service manager a few times, I've repeated my concerns a total of three times, and I still have no resolve.

• Initial Complaint

  03/24/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 3/19/22 I entered into agreement with Beaver Toyota of Cumming,GA to purchase a vehicle. I paid my down payment and was told my car would be ready Monday, 3/21/22. It is now 3/24/22 and I do not have a vehicle. I have been told it was not ready for various reasons and spoken to several people with no remorse from the dealership. Their policy and benefits package state I should have been offered a loaner car until my car is ready, but that was not honored or thought of until I mentioned. I was told by ***** at Beaver Toyota, I shouldnt have purchased the vehicle before it was ready. I responded by advising her that I cant buy anything unless it is shown to me by her team. This is unethical and wrong.

  

  Business response

  04/29/2022

  THE VEHICLE WAS DELIVERED TO THIS CUSTOMER'S HOME ON MARCH 24, 2022.

  THANK YOU!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩