ComplaintsforGolden Palace
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Complaint Details
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Initial Complaint
10/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We went to this restaurant Sunday night around 7:15 pm. At the moment of entering the restaurant it was hot like if the heat was set at 80 F. When sitting at the booth we notice the table had a hard and thick plastic cover on top which was broken. Leaving a sharp edge where anyone can get severely injured. The server was incredibly rude. Even thought we were the only clients sitting at the restaurant. He was loudly complaining at us, around us while picking us surrounding tables and in the kitchen. You can hear him no matter where he stood. Some comments could be barely understood but most comment were hostile and directed to us. We just tried to order, eat and leave as fast as we could while ignoring the hostile behavior from the server. Barely have gotten our meal we were given the check and felt like we were getting kicked out even thought its posted online that their closing time is at 9:30 pm. We proceeded to pay and not leave a tip since it was basically a to go service. When we said we weren't tipping we were chased out by two of the staff members. They yelled and us and hovered on top of us while we tried to pack our plates to go. We were with two small children and felt completely unsafe as if we were going to get ********** assaulted by restaurant staff. As we exited they followed us out while yelling at us telling us that we are not welcomed back that we are disgusting and horrible people between other things that we could barely understand since we were only trying to get our children out of there so they don't witness full grown adult employees having a tantrum, yelling and using foul language directed to us including children under the age of five. We said nothing to them or ingaged in any ways as we feared that they were trying to get into a physical altercation for the lack of a tip. The staff seemed as they were pushing us to start a fight. They are a danger to the community as they appear willing to harass and push client to the point of a fight.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.