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ComplaintsforElite Roofing & Restoration of Georgia, LLC
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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
1/18/2023 I had a portion of my roof replaced... my front porch and a valley. The crew damaged my new gutters, smeared black caulk on my house that was recently painted, and left a small portion of the roof incomplete. The owner met with me in person 1/23. At this time he said he was going to send out a crew to complete the repairs and that I can have my own gutter company make the repairs to the gutters. I was quoted $600 for the gutter repairs and the invoice from Elite Roofing was lowered from $2500 to $1900 on Feb 1st. At this point I was content to paint over the smeared caulk myself. 2/9 I followed up via email regarding the repairs with no response. 3/8 I again followed up via email and again did not receive a response. At that point I left an honest ****** review. Immediately the owner called me but I was not able to take his call. He emailed me 3/10. I replied 3/11 requesting the repairs be made. I also requested all future communications go through email for the purpose of recording communications. I was sent a text 3/15 and was informed I have been forwarded to his "representative". I emailed again 3/17 and texted 3/17 with no response. I have made it clear I will pay for the services once the job is complete. As of 3/27 the job is not complete and texts and emails have been ignored. I just want the repairs completed so I can pay for the services and move forward with painting and gutter repairs.Business response
04/04/2023
Please call me to discuss at **************. We have a resolution in place and the client has paid his invoice. Please see the email below from the gentleman that made the complaint.
From: ***** Street <******************>
Good morning ******,Customer response
04/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** Street
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Contact Information
745 Atlanta Rd STE 102
Cumming, GA 30040-2746
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 6:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.