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Find a Location

Custom Tile of Atlanta has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCustom Tile of Atlanta

    Bathroom Remodel

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Custom Tile of Atlanta, Georgia, are the tiling and bathroom remodeling pros. We offer a full range of services, from complete bathroom remodeling in Atlanta, GA to small tile projects. We’re a family-owned business, established in 1996 and incorporated in 2006. Our owner comes from a long line of artisans.

    Products & Services

    Bathroom Remodeling, Kitchen Remodeling, Residential Flooring, Showers, Shower Pan Repair, Tub Surrounds, Tile Installation, Countertops, Cabinets, Kitchen Backsplash

    Business Details

    Location of This Business
    Cumming, GA 30041-7496
    BBB File Opened:
    6/2/2023
    Years in Business:
    3
    Business Started:
    4/10/2021
    Business Incorporated:
    5/10/2022
    Type of Entity:
    Corporation
    Number of Employees:
    3
    Hours of Operation

    Primary

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    10:00 AM - 4:00 PM
    Su:
    Closed
    Business Management
    • Mr. Andre Paschall Sr., ceo
    Contact Information

    Principal

    • Mr. Andre Paschall Sr., ceo

    Customer Contact

    • Mr. Andre Paschall Sr., ceo
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/02/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    Custom Tile of Atlanta is owned by ***************************. I hired him to do a remodel of my existing shower. This has happened the dates of April and May 2023. He presented the contract to me on 4/8/2023 with the total being $7500.00 and covering what I had asked him to do. We both signed the contract on 4/8/23. Two days later he did change the contract adding in his handwriting the install of a quartz countertop that I had said I might want.. Then the contract was$9400. We both initialed that on 4/8/23. There was never anything else ever added to the contract. I totally trusted this man. I never thought I needed to keep track of what he was doing because I was sure he was only doing what the contract said. He never told me he was changing anything in the contract and certainly did not get my approval to do anything other than what the contract showed. Again I totally trusted this man. When I wrote the 3rd check he gave me the amount I owed him. I assumed that this amount would cover the $7500.00 that was on the original contract, because the countertop was not installed. It was not until the next day that I added up the payments I made to him and they totaled $9416. It should be $7500. I sent him a text showing just exactly what I had paid him and when and said that he owed me approximately $1900 back. I totally really thought that he was so honest, he would see the mistake and immediately pay me back the overage of the what was on the contract being $1900 he owed me. I couldnt be more surprised when he told me he did not owe me anything back. He knew he owed that money back to me but he started lying and saying that I had asked him to do additional things that I had no idea he was doing and I certainly didnt give my approval to do. We have exchanged quite a few text but he still refuses to give me back the $1900 he owes me back. I would like the resolution to this complaint to be that ***************************, owner of Custom Tile pay me the $1900.00 that he owes me back.
    Read More

    Customer Reviews

    5 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Susan H.

    5 stars

    08/31/2023

    What a great experience with Custom Tile! ***** and his crew did an amazing job. I'm very happy with my new bathroom. Price was in line, clean job site and finished on time. Will definitely use again

    Local BBB

    BBB Atlanta & NE Georgia

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